SmartSuite and RingCentral Integration

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Automate outbound calls: Connect SmartSuite records to RingCentral to trigger calls for new leads or overdue tasks. Latenode's visual editor and affordable pricing lets teams build powerful call center automations with custom logic and JavaScript functions, at scale.

SmartSuite + RingCentral integration

Connect SmartSuite and RingCentral in minutes with Latenode.

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SmartSuite

RingCentral

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect SmartSuite and RingCentral

Create a New Scenario to Connect SmartSuite and RingCentral

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a SmartSuite, triggered by another scenario, or executed manually (for testing purposes). In most cases, SmartSuite or RingCentral will be your first step. To do this, click "Choose an app," find SmartSuite or RingCentral, and select the appropriate trigger to start the scenario.

Add the SmartSuite Node

Select the SmartSuite node from the app selection panel on the right.

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Configure the SmartSuite

Click on the SmartSuite node to configure it. You can modify the SmartSuite URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect SmartSuite

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Run node once

Add the RingCentral Node

Next, click the plus (+) icon on the SmartSuite node, select RingCentral from the list of available apps, and choose the action you need from the list of nodes within RingCentral.

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Authenticate RingCentral

Now, click the RingCentral node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your RingCentral settings. Authentication allows you to use RingCentral through Latenode.

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Configure the SmartSuite and RingCentral Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Select an action *

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The action ID

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Run node once

Set Up the SmartSuite and RingCentral Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring SmartSuite, RingCentral, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the SmartSuite and RingCentral integration works as expected. Depending on your setup, data should flow between SmartSuite and RingCentral (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect SmartSuite and RingCentral

SmartSuite + RingCentral + Slack: When a new project is created in SmartSuite, an SMS message is sent via RingCentral to the project manager, and a notification is posted to a dedicated Slack channel to inform the team.

RingCentral + SmartSuite + Zoom: When a new missed call is logged in RingCentral, a record is created in a SmartSuite database to track the missed call and a follow-up Zoom meeting is automatically scheduled with the caller.

SmartSuite and RingCentral integration alternatives

About SmartSuite

Use SmartSuite in Latenode to build flexible data workflows. Automate tasks like project management, CRM updates, or inventory tracking. Latenode adds custom logic, AI processing, and file handling to SmartSuite's structured data, creating scalable solutions that go beyond basic automation.

About RingCentral

Integrate RingCentral with Latenode to automate call logging, SMS alerts, and contact management. Trigger workflows based on call events, automatically updating records in other apps like CRMs or support tools. Use Latenode's visual editor and scripting nodes for customized call handling and data synchronization.

See how Latenode works

FAQ SmartSuite and RingCentral

How can I connect my SmartSuite account to RingCentral using Latenode?

To connect your SmartSuite account to RingCentral on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select SmartSuite and click on "Connect".
  • Authenticate your SmartSuite and RingCentral accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I get RingCentral notifications in SmartSuite?

Yes, you can! Latenode's flexible workflows enable real-time alerts in SmartSuite for incoming RingCentral calls. Stay informed and manage communications efficiently.

What types of tasks can I perform by integrating SmartSuite with RingCentral?

Integrating SmartSuite with RingCentral allows you to perform various tasks, including:

  • Automatically logging RingCentral call details in a SmartSuite record.
  • Creating new SmartSuite tasks from missed RingCentral calls.
  • Sending RingCentral SMS messages when a SmartSuite status changes.
  • Updating SmartSuite contact information from RingCentral call logs.
  • Triggering RingCentral calls directly from a SmartSuite button.

Can I use JavaScript to enhance my SmartSuite RingCentral workflows?

Yes! Latenode allows you to use JavaScript code blocks within your flows for advanced data manipulation and custom logic.

Are there any limitations to the SmartSuite and RingCentral integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Real-time data sync depends on the API limits of both SmartSuite and RingCentral.
  • Complex data transformations might require JavaScript knowledge.
  • Initial setup requires valid credentials for both SmartSuite and RingCentral.

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