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How to connect Avaza and CloudTalk
Create a New Scenario to Connect Avaza and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Avaza, triggered by another scenario, or executed manually (for testing purposes). In most cases, Avaza or CloudTalk will be your first step. To do this, click "Choose an app," find Avaza or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Avaza Node
Select the Avaza node from the app selection panel on the right.
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Add the CloudTalk Node
Next, click the plus (+) icon on the Avaza node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Avaza and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Avaza and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Avaza, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Avaza and CloudTalk integration works as expected. Depending on your setup, data should flow between Avaza and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Avaza and CloudTalk
CloudTalk + Avaza + Slack: When a new call is registered in CloudTalk, a task is created in Avaza to follow up on the call. A notification is then sent to a designated Slack channel informing the team about the new task.
CloudTalk + Avaza + Google Sheets: Each new call in CloudTalk triggers the creation of an activity in Avaza. The details of this activity are then logged into a Google Sheets spreadsheet for tracking and reporting.
Avaza and CloudTalk integration alternatives
About Avaza
Automate project management with Avaza in Latenode. Create flows that sync tasks, track time, and manage expenses automatically. Use Latenode's visual editor to tailor Avaza workflows and connect them to other apps. Streamline reporting and billing cycles with no-code logic and custom scripts for efficient project oversight.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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See how Latenode works
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FAQ Avaza and CloudTalk
How can I connect my Avaza account to CloudTalk using Latenode?
To connect your Avaza account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Avaza and click on "Connect".
- Authenticate your Avaza and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Avaza tasks when calls end?
Yes, you can! Latenode's visual editor simplifies this. Automatically log call outcomes as Avaza task updates, improving team collaboration and project tracking.
What types of tasks can I perform by integrating Avaza with CloudTalk?
Integrating Avaza with CloudTalk allows you to perform various tasks, including:
- Create Avaza tasks from missed CloudTalk calls to ensure follow-up.
- Log CloudTalk call details as project notes within Avaza projects.
- Update Avaza task statuses based on CloudTalk call outcomes.
- Trigger CloudTalk calls when Avaza task deadlines are approaching.
- Sync contact information between Avaza and CloudTalk automatically.
Can I use JavaScript to customize Avaza data in Latenode?
Yes! Latenode lets you use JavaScript to transform Avaza data, adding advanced logic beyond simple field mapping.
Are there any limitations to the Avaza and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations might require some JavaScript knowledge.
- Real-time data sync depends on the API rate limits of both Avaza and CloudTalk.
- Custom fields in Avaza might need manual mapping in the workflow.
