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How to connect Basin and LiveChat
Create a New Scenario to Connect Basin and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Basin, triggered by another scenario, or executed manually (for testing purposes). In most cases, Basin or LiveChat will be your first step. To do this, click "Choose an app," find Basin or LiveChat, and select the appropriate trigger to start the scenario.
Add the Basin Node
Select the Basin node from the app selection panel on the right.
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Add the LiveChat Node
Next, click the plus (+) icon on the Basin node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Basin and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Basin and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Basin, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Basin and LiveChat integration works as expected. Depending on your setup, data should flow between Basin and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Basin and LiveChat
Basin + LiveChat + Slack: When a new submission is received in Basin, a LiveChat is initiated to engage with the submitter. If the chat is deactivated, a notification is sent to a Slack channel to alert the team for follow-up actions.
LiveChat + Basin + Email: When a LiveChat is deactivated, the transcript is saved to Basin for record-keeping. After saving, a summary of the chat is sent via email to the customer.
Basin and LiveChat integration alternatives
About Basin
Use Basin inside Latenode to capture form submissions without server-side code. Connect form data to any app via REST API or Webhooks, triggering automated workflows. Validate, transform, and route data with Latenode's visual editor, enhancing lead management and data collection, and avoiding back-end setup.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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See how Latenode works
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FAQ Basin and LiveChat
How can I connect my Basin account to LiveChat using Latenode?
To connect your Basin account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Basin and click on "Connect".
- Authenticate your Basin and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create LiveChat tickets from new Basin form submissions?
Yes, you can! Latenode's visual builder makes it easy to trigger LiveChat ticket creation from Basin submissions, ensuring rapid response to inquiries and boosting customer satisfaction.
What types of tasks can I perform by integrating Basin with LiveChat?
Integrating Basin with LiveChat allows you to perform various tasks, including:
- Create new LiveChat chats when a new Basin form is submitted.
- Update LiveChat visitor information with Basin form data.
- Send automated welcome messages via LiveChat after form submission.
- Trigger internal notifications based on Basin form content using LiveChat.
- Log Basin form submission details as notes within LiveChat conversations.
How does Latenode handle data mapping between Basin and LiveChat?
Latenode offers a visual data mapper, letting you precisely control how data from Basin forms populates LiveChat fields, even with complex transformations and logic.
Are there any limitations to the Basin and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits of the Basin and LiveChat APIs still apply.
- Complex data transformations might require custom JavaScript code.
- File uploads from Basin forms are not directly supported in LiveChat.
