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How to connect Bland AI and CloudTalk
Create a New Scenario to Connect Bland AI and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Bland AI, triggered by another scenario, or executed manually (for testing purposes). In most cases, Bland AI or CloudTalk will be your first step. To do this, click "Choose an app," find Bland AI or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Bland AI Node
Select the Bland AI node from the app selection panel on the right.
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Configure the Bland AI
Click on the Bland AI node to configure it. You can modify the Bland AI URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Bland AI node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Bland AI and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Bland AI and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Bland AI, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Bland AI and CloudTalk integration works as expected. Depending on your setup, data should flow between Bland AI and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Bland AI and CloudTalk
CloudTalk + Bland AI + Google Sheets: When a new call ends in CloudTalk, the call transcript is analyzed by Bland AI for sentiment. The sentiment score and other insights are then logged in a Google Sheet.
CloudTalk + Bland AI + Slack: After a new call in CloudTalk, Bland AI analyzes the call to summarize the feedback. The summary of the call feedback is posted to a designated Slack channel.
Bland AI and CloudTalk integration alternatives
About Bland AI
Use Bland AI in Latenode to automate content creation or rewrite existing text. Streamline your marketing or support workflows by generating tailored responses. Integrate it directly into your Latenode scenarios and use visual tools to manage prompts, route results, and scale AI tasks without complex coding.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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See how Latenode works
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FAQ Bland AI and CloudTalk
How can I connect my Bland AI account to CloudTalk using Latenode?
To connect your Bland AI account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Bland AI and click on "Connect".
- Authenticate your Bland AI and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I analyze CloudTalk call transcripts with Bland AI?
Yes, you can! Latenode allows you to automate transcript analysis using Bland AI to identify key topics and sentiment, improving agent training and customer service insights.
What types of tasks can I perform by integrating Bland AI with CloudTalk?
Integrating Bland AI with CloudTalk allows you to perform various tasks, including:
- Automatically summarize customer interactions from CloudTalk using Bland AI.
- Analyze call sentiment and tag conversations for quality assurance.
- Use Bland AI to generate personalized follow-up messages in CloudTalk.
- Route calls based on real-time analysis of customer needs via Bland AI.
- Create knowledge base articles from successful call resolutions using AI.
How scalable is the Bland AI integration on Latenode?
Latenode’s architecture allows seamless scaling of your Bland AI workflows, handling increased CloudTalk call volumes without performance bottlenecks.
Are there any limitations to the Bland AI and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex prompt engineering in Bland AI may require JavaScript knowledge.
- Rate limits on Bland AI and CloudTalk APIs can affect high-volume workflows.
- Initial setup requires understanding of both Bland AI and CloudTalk APIs.
