How to connect Brilliant Directories and LiveChat
Create a New Scenario to Connect Brilliant Directories and LiveChat
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Brilliant Directories, triggered by another scenario, or executed manually (for testing purposes). In most cases, Brilliant Directories or LiveChat will be your first step. To do this, click "Choose an app," find Brilliant Directories or LiveChat, and select the appropriate trigger to start the scenario.

Add the Brilliant Directories Node
Select the Brilliant Directories node from the app selection panel on the right.

Brilliant Directories
Configure the Brilliant Directories
Click on the Brilliant Directories node to configure it. You can modify the Brilliant Directories URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the LiveChat Node
Next, click the plus (+) icon on the Brilliant Directories node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.

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Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Brilliant Directories and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Brilliant Directories and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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LiveChat
Trigger on Webhook
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Webhook response
Save and Activate the Scenario
After configuring Brilliant Directories, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Brilliant Directories and LiveChat integration works as expected. Depending on your setup, data should flow between Brilliant Directories and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Brilliant Directories and LiveChat
Brilliant Directories + LiveChat + Slack: When a new user signs up on Brilliant Directories, a message is sent via LiveChat to the staff, and then a notification is sent to a designated Slack channel.
LiveChat + Brilliant Directories + Email: When a chat is deactivated in LiveChat, the transcript is saved as a note to the corresponding member's profile in Brilliant Directories. An email summary of the chat is also sent.
Brilliant Directories and LiveChat integration alternatives
About Brilliant Directories
Orchestrate Brilliant Directories data within Latenode to automate member management and content workflows. Sync directory listings with CRMs, trigger email sequences based on membership changes, or automate content moderation. Extend directory features with Latenode's AI tools and custom JavaScript actions.
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About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
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FAQ Brilliant Directories and LiveChat
How can I connect my Brilliant Directories account to LiveChat using Latenode?
To connect your Brilliant Directories account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Brilliant Directories and click on "Connect".
- Authenticate your Brilliant Directories and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically message new Brilliant Directories members via LiveChat?
Yes, you can! Latenode allows triggering LiveChat messages upon new member registration in Brilliant Directories, creating personalized and automated engagement.
What types of tasks can I perform by integrating Brilliant Directories with LiveChat?
Integrating Brilliant Directories with LiveChat allows you to perform various tasks, including:
- Send welcome messages via LiveChat to new Brilliant Directories members.
- Create LiveChat support tickets from new Brilliant Directories inquiries.
- Update Brilliant Directories member profiles based on LiveChat interactions.
- Track LiveChat conversations as activities in Brilliant Directories members' profiles.
- Send targeted LiveChat messages based on Brilliant Directories membership levels.
Can I use Javascript to transform data between Brilliant Directories and LiveChat?
Yes! Latenode's built-in JavaScript blocks allow for complex data transformations and custom logic beyond basic field mapping.
Are there any limitations to the Brilliant Directories and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical LiveChat data migration from before the integration is not supported.
- Custom Brilliant Directories fields might require manual mapping in Latenode.
- Complex LiveChat triggers may necessitate JavaScript customization in Latenode.