Canny and Atera Integration

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Automatically create Atera tickets from new Canny feature requests. Latenode's visual editor makes it easy to customize the ticket creation, while JavaScript support allows for advanced data transformations and enrichment. Pay only for execution time.

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Canny

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Canny and Atera

Create a New Scenario to Connect Canny and Atera

In the workspace, click the β€œCreate New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Canny, triggered by another scenario, or executed manually (for testing purposes). In most cases, Canny or Atera will be your first step. To do this, click "Choose an app," find Canny or Atera, and select the appropriate trigger to start the scenario.

Add the Canny Node

Select the Canny node from the app selection panel on the right.

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Canny

Configure the Canny

Click on the Canny node to configure it. You can modify the Canny URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Sign In
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Run node once

Add the Atera Node

Next, click the plus (+) icon on the Canny node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Configure the Canny and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Atera Oauth 2.0

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The action ID

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Run node once

Set Up the Canny and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Canny, Atera, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking β€œRun once” and triggering an event to check if the Canny and Atera integration works as expected. Depending on your setup, data should flow between Canny and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Canny and Atera

Canny + Atera + Slack: When a new vote is received on a feature request in Canny, check if it has reached a threshold. If it has, create a ticket in Atera and notify the relevant team in Slack about the new ticket.

Atera + Canny + Google Sheets: When an Atera ticket is updated, find the corresponding post in Canny and add a comment to the post with the resolution details. Simultaneously, add a row to a Google Sheet to track ticket resolution metrics.

Canny and Atera integration alternatives

About Canny

Integrate Canny with Latenode to automate feedback management. Capture user suggestions and bug reports directly, then route them to the right teams. Use AI to categorize input, update task trackers, and notify users of progress, automating the feedback loop and improving responsiveness.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

See how Latenode works

FAQ Canny and Atera

How can I connect my Canny account to Atera using Latenode?

To connect your Canny account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Canny and click on "Connect".
  • Authenticate your Canny and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Atera tickets from new Canny feature requests?

Yes, you can! Latenode's visual editor makes this simple. Automatically create Atera tickets, prioritize them based on Canny votes, and improve your response time with real-time synchronization.

What types of tasks can I perform by integrating Canny with Atera?

Integrating Canny with Atera allows you to perform various tasks, including:

  • Create Atera tickets for new Canny feature requests automatically.
  • Update Atera tickets when Canny posts get new comments.
  • Close Atera tickets when Canny requests are marked as completed.
  • Synchronize customer data between Canny and Atera.
  • Prioritize Atera support based on Canny voting data.

HowcanIuselow-codeblockstoenhanceCannydatawithinLatenodeworkflows?

Latenode's no-code blocks enable you to filter, format, and transform Canny data effortlessly. Use JavaScript for complex logic or AI for sentiment analysis.

Are there any limitations to the Canny and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical data migration from Canny to Atera may require custom scripting.
  • Complex Atera custom fields may need manual mapping.
  • Rate limits imposed by Canny or Atera can affect real-time synchronization.

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