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Connect Canny to CloudTalk to instantly inform support agents about feature requests related to a call. Using Latenode’s visual editor, build advanced response workflows with JavaScript and scale them affordably.
Connect Canny and CloudTalk in minutes with Latenode.
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Create a New Scenario to Connect Canny and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Canny, triggered by another scenario, or executed manually (for testing purposes). In most cases, Canny or CloudTalk will be your first step. To do this, click "Choose an app," find Canny or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Canny Node
Select the Canny node from the app selection panel on the right.
Canny
Add the CloudTalk Node
Next, click the plus (+) icon on the Canny node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
Canny
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Canny and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Canny and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Canny
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Canny, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Canny and CloudTalk integration works as expected. Depending on your setup, data should flow between Canny and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Canny + Slack + CloudTalk: When a new vote is cast on a Canny feature request, a message is sent to a designated Slack channel. This notifies the support team, who can then use CloudTalk to proactively inform users about the feature's progress when they call.
CloudTalk + Canny + Zendesk: When a new call comes into CloudTalk, the system logs the call as an activity in CloudTalk and creates a post in Canny to track feature requests mentioned during the call. When the feature request is resolved in Canny, the corresponding Zendesk ticket is updated with a comment.
About Canny
Integrate Canny with Latenode to automate feedback management. Capture user suggestions and bug reports directly, then route them to the right teams. Use AI to categorize input, update task trackers, and notify users of progress, automating the feedback loop and improving responsiveness.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my Canny account to CloudTalk using Latenode?
To connect your Canny account to CloudTalk on Latenode, follow these steps:
Can I automatically update CloudTalk when new Canny feedback arrives?
Yes, you can! Latenode's visual editor and AI blocks make it easy to create workflows that sync new Canny feedback to CloudTalk, keeping your support team instantly informed for faster, more effective responses.
What types of tasks can I perform by integrating Canny with CloudTalk?
Integrating Canny with CloudTalk allows you to perform various tasks, including:
Can I filter Canny feedback before triggering actions in CloudTalk?
Yes, Latenode lets you filter Canny feedback using keywords, tags, or user segments, ensuring only relevant information triggers actions in CloudTalk, avoiding unnecessary alerts.
Are there any limitations to the Canny and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: