.svg){kind=icon}
How to connect Canny and LiveChat
Create a New Scenario to Connect Canny and LiveChat
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Canny, triggered by another scenario, or executed manually (for testing purposes). In most cases, Canny or LiveChat will be your first step. To do this, click "Choose an app," find Canny or LiveChat, and select the appropriate trigger to start the scenario.
Add the Canny Node
Select the Canny node from the app selection panel on the right.
+
1
Canny
Add the LiveChat Node
Next, click the plus (+) icon on the Canny node, select LiveChat from the list of available apps, and choose the action you need from the list of nodes within LiveChat.
1
Canny
⚙
+
2
LiveChat
Authenticate LiveChat
Now, click the LiveChat node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your LiveChat settings. Authentication allows you to use LiveChat through Latenode.
Configure the Canny and LiveChat Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Canny and LiveChat Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
LiveChat
1
Trigger on Webhook
⚙
2
Canny
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Canny, LiveChat, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Canny and LiveChat integration works as expected. Depending on your setup, data should flow between Canny and LiveChat (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Canny and LiveChat
LiveChat + Canny + Slack: When a new chat is deactivated in LiveChat, a new post is created in Canny with the chat transcript. Then, a summary of the new Canny post is sent to a designated Slack channel.
LiveChat + Canny + Jira: When a customer reports a bug via LiveChat, a new post is created in Canny to track the feature request and a corresponding issue is created in Jira for the development team to address.
Canny and LiveChat integration alternatives
About Canny
Integrate Canny with Latenode to automate feedback management. Capture user suggestions and bug reports directly, then route them to the right teams. Use AI to categorize input, update task trackers, and notify users of progress, automating the feedback loop and improving responsiveness.
Related categories
About LiveChat
Integrate LiveChat into Latenode to automate support workflows. Route chats based on keywords, tag conversations, or trigger automated responses. Connect LiveChat data to other apps (CRM, databases) for unified insights. Simplify complex routing and ensure agents have context – all visually, and without code.
Related categories
See how Latenode works
.svg)
.png)
FAQ Canny and LiveChat
How can I connect my Canny account to LiveChat using Latenode?
To connect your Canny account to LiveChat on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Canny and click on "Connect".
- Authenticate your Canny and LiveChat accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Canny posts from LiveChat transcripts?
Yes, you can! With Latenode, automatically create Canny posts from highly-rated LiveChat transcripts to ensure valuable user feedback never gets lost. Enhance product decisions instantly.
What types of tasks can I perform by integrating Canny with LiveChat?
Integrating Canny with LiveChat allows you to perform various tasks, including:
- Automatically create Canny feature requests from LiveChat support conversations.
- Send new Canny post notifications to LiveChat for proactive support.
- Update LiveChat agents when a Canny feature request status changes.
- Trigger personalized LiveChat greetings based on Canny user feedback.
- Analyze LiveChat transcripts for recurring feature requests to post on Canny.
Can I filter which LiveChat conversations are sent to Canny on Latenode?
Yes, use Latenode's filters and JavaScript blocks to send specific LiveChat conversations to Canny based on keywords, sentiment, or rating.
Are there any limitations to the Canny and LiveChat integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Canny and LiveChat APIs may affect high-volume workflows.
- Historical LiveChat data migration to Canny may require custom scripting.
- Complex data transformations may require JavaScript knowledge.
