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Automatically analyze call transcriptions from CloudTalk in Captions to tag key topics and action items, then use Latenode's JavaScript node for custom data insights and affordable scaling.
Connect Captions and CloudTalk in minutes with Latenode.
Create Captions to CloudTalk workflow
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Captions
CloudTalk
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Create a New Scenario to Connect Captions and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Captions, triggered by another scenario, or executed manually (for testing purposes). In most cases, Captions or CloudTalk will be your first step. To do this, click "Choose an app," find Captions or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Captions Node
Select the Captions node from the app selection panel on the right.
Captions
Configure the Captions
Click on the Captions node to configure it. You can modify the Captions URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Captions node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Captions and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Captions and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Captions
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Captions, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Captions and CloudTalk integration works as expected. Depending on your setup, data should flow between Captions and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Captions + Slack: When a new call is recorded in CloudTalk, it triggers the generation of captions. Once the captions are ready, the recording and captions are sent to a designated Slack channel for team review.
CloudTalk + Captions + Google Sheets: Upon a new call in CloudTalk, a video translation request is submitted. Once the transcript with captions is available, it's stored in a Google Sheets spreadsheet for analysis and reporting.
About Captions
Need accurate, automated captions for videos? Integrate Captions with Latenode to generate and sync subtitles across platforms. Automate video accessibility for marketing, training, or support. Latenode adds scheduling, file handling, and error control to Captions, making scalable captioning workflows simple and efficient.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my Captions account to CloudTalk using Latenode?
To connect your Captions account to CloudTalk on Latenode, follow these steps:
Can I automatically update CloudTalk call data with Captions transcriptions?
Yes, you can! Latenode's flexible data mapping ensures seamless transfer. Enrich call records with accurate transcripts, improving analysis and agent performance—all without coding.
What types of tasks can I perform by integrating Captions with CloudTalk?
Integrating Captions with CloudTalk allows you to perform various tasks, including:
Can I use AI to analyze Captions transcriptions directly within Latenode?
Yes! Latenode offers AI blocks for sentiment analysis, topic extraction, and more, directly on Captions data. Automate insights and improve call quality.
Are there any limitations to the Captions and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: