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Connect Chargebee and Userback to instantly act on user feedback related to subscriptions. Latenode's visual editor lets you customize triggers with JavaScript, ensuring targeted support and proactive churn reduction, all while scaling affordably.
Connect Chargebee and Userback in minutes with Latenode.
Create Chargebee to Userback workflow
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Create a New Scenario to Connect Chargebee and Userback
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Chargebee, triggered by another scenario, or executed manually (for testing purposes). In most cases, Chargebee or Userback will be your first step. To do this, click "Choose an app," find Chargebee or Userback, and select the appropriate trigger to start the scenario.
Add the Chargebee Node
Select the Chargebee node from the app selection panel on the right.
Chargebee
Configure the Chargebee
Click on the Chargebee node to configure it. You can modify the Chargebee URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the Chargebee node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
Chargebee
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the Chargebee and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Chargebee and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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Chargebee
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Chargebee, Userback, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Chargebee and Userback integration works as expected. Depending on your setup, data should flow between Chargebee and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Chargebee + Userback + Slack: When a customer cancels their subscription in Chargebee (detected via a new subscription event), a feedback request is created in Userback to understand the reason for cancellation. The customer success team is then notified in Slack about the cancellation and the feedback request.
Userback + Chargebee + Zendesk: When new feedback is created in Userback regarding billing issues, a Zendesk ticket is created for the support team. The customer's status is checked in Chargebee to provide additional context to the support team in the Zendesk ticket.
About Chargebee
Use Chargebee in Latenode to automate subscription management tasks. Create workflows that trigger actions based on subscription events, like new sign-ups or failed payments. Sync Chargebee data with CRMs, accounting software, or internal databases. Process data with no-code tools or custom JavaScript. Scale billing processes with Latenode's efficient execution model.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
How can I connect my Chargebee account to Userback using Latenode?
To connect your Chargebee account to Userback on Latenode, follow these steps:
Can I automatically create Userback tickets for failed Chargebee payments?
Yes, you can! Latenode lets you monitor Chargebee for failed payments and instantly trigger Userback feedback requests. Improve customer retention with proactive support.
What types of tasks can I perform by integrating Chargebee with Userback?
Integrating Chargebee with Userback allows you to perform various tasks, including:
How can I automate Chargebee reporting within Latenode?
Latenode allows you to automate Chargebee reporting with custom logic, JavaScript steps, and AI-enhanced parsing for truly tailored insights.
Are there any limitations to the Chargebee and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: