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Automatically create Zendesk tickets from Chatwork messages to streamline support workflows. Latenode's visual editor and affordable execution pricing make it easier than ever to manage customer requests and scale support operations.
Connect Chatwork and Zendesk in minutes with Latenode.
Create Chatwork to Zendesk workflow
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Chatwork
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Create a New Scenario to Connect Chatwork and Zendesk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Chatwork, triggered by another scenario, or executed manually (for testing purposes). In most cases, Chatwork or Zendesk will be your first step. To do this, click "Choose an app," find Chatwork or Zendesk, and select the appropriate trigger to start the scenario.
Add the Chatwork Node
Select the Chatwork node from the app selection panel on the right.
Chatwork
Configure the Chatwork
Click on the Chatwork node to configure it. You can modify the Chatwork URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zendesk Node
Next, click the plus (+) icon on the Chatwork node, select Zendesk from the list of available apps, and choose the action you need from the list of nodes within Zendesk.
Chatwork
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Zendesk
Authenticate Zendesk
Now, click the Zendesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zendesk settings. Authentication allows you to use Zendesk through Latenode.
Configure the Chatwork and Zendesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Chatwork and Zendesk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Zendesk
Trigger on Webhook
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Chatwork
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Chatwork, Zendesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Chatwork and Zendesk integration works as expected. Depending on your setup, data should flow between Chatwork and Zendesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Chatwork + Zendesk + Slack: When a new message is posted in a Chatwork room, a Zendesk ticket is created. Then, a Slack notification is sent to a designated channel to alert the team about the new ticket.
Zendesk + Chatwork + Google Sheets: When a Zendesk ticket is updated (specifically, marked as solved), the details of the ticket and the linked Chatwork conversation (if any) are logged in a Google Sheet for reporting purposes.
About Chatwork
Use Chatwork with Latenode to automate team notifications and tasks. Send messages based on triggers from your CRM, database, or other apps. Latenode's visual builder simplifies creating complex workflows. Reduce manual updates, keep your team informed, and improve response times by integrating Chatwork into automated processes.
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About Zendesk
Automate Zendesk ticket management within Latenode. Update tickets based on external events, route requests using AI, and sync data across platforms. Close the loop between support and other systems using visual flows, JavaScript, and webhooks—reducing manual work.
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How can I connect my Chatwork account to Zendesk using Latenode?
To connect your Chatwork account to Zendesk on Latenode, follow these steps:
Can I automatically create Zendesk tickets from Chatwork messages?
Yes, you can! Latenode's visual editor simplifies this, letting you trigger ticket creation upon specific Chatwork messages and even use AI to summarize message context in Zendesk.
What types of tasks can I perform by integrating Chatwork with Zendesk?
Integrating Chatwork with Zendesk allows you to perform various tasks, including:
What data is required to establish a Chatwork connection on Latenode?
You'll need your Chatwork API token. Latenode handles the secure storage and authentication of your credentials.
Are there any limitations to the Chatwork and Zendesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: