How to connect Chatwork and Zoho Desk
Create a New Scenario to Connect Chatwork and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Chatwork, triggered by another scenario, or executed manually (for testing purposes). In most cases, Chatwork or Zoho Desk will be your first step. To do this, click "Choose an app," find Chatwork or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Chatwork Node
Select the Chatwork node from the app selection panel on the right.


Chatwork

Configure the Chatwork
Click on the Chatwork node to configure it. You can modify the Chatwork URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Chatwork node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.


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Zoho Desk

Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Chatwork and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Chatwork and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Chatwork
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Chatwork, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Chatwork and Zoho Desk integration works as expected. Depending on your setup, data should flow between Chatwork and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Chatwork and Zoho Desk
Zoho Desk + Google Sheets + Chatwork: When a new ticket is created in Zoho Desk, the ticket details are added as a new row in a Google Sheet. Then, a message is sent to a specified Chatwork room to notify the team about the new ticket.
Zoho Desk + Slack + Chatwork: When a new ticket is created in Zoho Desk, the system checks for specific keywords to identify urgent issues. If an urgent ticket is detected, a message is sent to a dedicated Slack channel for immediate attention and also sends message via Chatwork.
Chatwork and Zoho Desk integration alternatives

About Chatwork
Use Chatwork with Latenode to automate team notifications and tasks. Send messages based on triggers from your CRM, database, or other apps. Latenode's visual builder simplifies creating complex workflows. Reduce manual updates, keep your team informed, and improve response times by integrating Chatwork into automated processes.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Chatwork and Zoho Desk
How can I connect my Chatwork account to Zoho Desk using Latenode?
To connect your Chatwork account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Chatwork and click on "Connect".
- Authenticate your Chatwork and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from Chatwork messages?
Yes, you can! Latenode enables this with a visual interface and advanced logic. Benefit: streamline support workflows and ensure every Chatwork issue is tracked in Zoho Desk.
What types of tasks can I perform by integrating Chatwork with Zoho Desk?
Integrating Chatwork with Zoho Desk allows you to perform various tasks, including:
- Automatically creating new Zoho Desk tickets from specific Chatwork messages.
- Sending Chatwork notifications when a Zoho Desk ticket is updated.
- Updating Zoho Desk tickets based on actions taken in Chatwork.
- Creating Chatwork tasks from new Zoho Desk tickets.
- Syncing contact information between Chatwork and Zoho Desk.
HowdoesLatenodehandlelargevolumesofdata betweenChatworkandZohoDesk?
Latenode is designed for scalability, handling large data volumes efficiently. Benefit from robust data processing and reliable performance, even at scale.
Are there any limitations to the Chatwork and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex workflows might require JavaScript knowledge for custom logic.
- Real-time data synchronization depends on the API rate limits of both services.
- File size limits apply when transferring attachments between Chatwork and Zoho Desk.