How to connect ClickSend and Userback
Create a New Scenario to Connect ClickSend and Userback
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a ClickSend, triggered by another scenario, or executed manually (for testing purposes). In most cases, ClickSend or Userback will be your first step. To do this, click "Choose an app," find ClickSend or Userback, and select the appropriate trigger to start the scenario.

Add the ClickSend Node
Select the ClickSend node from the app selection panel on the right.


ClickSend

Configure the ClickSend
Click on the ClickSend node to configure it. You can modify the ClickSend URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the ClickSend node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.


ClickSend
⚙
Userback

Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the ClickSend and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the ClickSend and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
⚙
AI Anthropic Claude 3
⚙
Userback
Trigger on Webhook
⚙

ClickSend
⚙
⚙
Iterator
⚙
Webhook response

Save and Activate the Scenario
After configuring ClickSend, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the ClickSend and Userback integration works as expected. Depending on your setup, data should flow between ClickSend and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect ClickSend and Userback
Userback + ClickSend + Slack: When new feedback is created in Userback, send an SMS notification via ClickSend, and then post a message in a designated Slack channel to alert the team.
Userback + ClickSend + Jira: When new feedback is created in Userback, a Jira ticket is created, and then ClickSend sends an SMS notification to a specified contact list about the new ticket.
ClickSend and Userback integration alternatives

About ClickSend
Use ClickSend in Latenode to automate SMS, email, or voice messaging. Build workflows that trigger messages based on events in your other apps. Improve customer engagement by automating personalized notifications. Latenode’s visual editor simplifies integration and scales your outreach without extra code or per-step costs.
Related categories
About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
See how Latenode works
FAQ ClickSend and Userback
How can I connect my ClickSend account to Userback using Latenode?
To connect your ClickSend account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select ClickSend and click on "Connect".
- Authenticate your ClickSend and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I send SMS alerts on new Userback feedback?
Yes, you can! Latenode's visual editor simplifies this automation. Instantly notify your team about critical user feedback via SMS, improving response times.
What types of tasks can I perform by integrating ClickSend with Userback?
Integrating ClickSend with Userback allows you to perform various tasks, including:
- Send SMS notifications for new Userback feedback submissions.
- Create ClickSend contacts from new Userback user profiles.
- Send personalized SMS surveys after feedback is submitted.
- Update ClickSend contact details based on Userback data.
- Trigger internal alerts for negative feedback via SMS.
How do I handle ClickSend errors in my Latenode workflows?
Latenode provides advanced error handling. Use conditional logic to retry failed ClickSend requests or trigger fallback actions, ensuring reliable automation.
Are there any limitations to the ClickSend and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require custom JavaScript code.
- Rate limits imposed by ClickSend and Userback still apply.
- Real-time synchronization depends on the APIs of both apps.