CloudTalk and AI: Perplexity Integration

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Analyze CloudTalk call transcripts with AI: Perplexity for instant sentiment & topic analysis. Latenode's visual editor makes setup simple, while affordable execution scales with your call volume.

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CloudTalk

AI: Perplexity

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and AI: Perplexity

Create a New Scenario to Connect CloudTalk and AI: Perplexity

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or AI: Perplexity will be your first step. To do this, click "Choose an app," find CloudTalk or AI: Perplexity, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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CloudTalk

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Sign In

Run node once

Add the AI: Perplexity Node

Next, click the plus (+) icon on the CloudTalk node, select AI: Perplexity from the list of available apps, and choose the action you need from the list of nodes within AI: Perplexity.

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CloudTalk

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AI: Perplexity

Authenticate AI: Perplexity

Now, click the AI: Perplexity node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your AI: Perplexity settings. Authentication allows you to use AI: Perplexity through Latenode.

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Configure the CloudTalk and AI: Perplexity Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the CloudTalk and AI: Perplexity Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring CloudTalk, AI: Perplexity, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and AI: Perplexity integration works as expected. Depending on your setup, data should flow between CloudTalk and AI: Perplexity (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and AI: Perplexity

CloudTalk + AI: Perplexity + Slack: When a new call ends in CloudTalk, the transcript is sent to Perplexity to generate a summary. This summary is then posted to a dedicated Slack channel for review.

CloudTalk + AI: Perplexity + Google Sheets: Whenever a new call ends in CloudTalk, the transcript is sent to Perplexity for analysis and insight extraction. The extracted insights and trends are then logged in a Google Sheet for further review.

CloudTalk and AI: Perplexity integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About AI: Perplexity

Integrate Perplexity AI in Latenode to automate research and content creation. Get instant, accurate answers and summaries inside your workflows. Use AI: Perplexity to enrich data, generate reports, or classify information. Automate complex tasks by combining AI results with other apps and logic in Latenode.

See how Latenode works

FAQ CloudTalk and AI: Perplexity

How can I connect my CloudTalk account to AI: Perplexity using Latenode?

To connect your CloudTalk account to AI: Perplexity on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and AI: Perplexity accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I summarize call transcripts with AI using CloudTalk and AI: Perplexity integration?

Yes, you can automatically summarize CloudTalk call transcripts using AI: Perplexity. Latenode's visual editor makes setup easy, saving time and improving agent efficiency.

What types of tasks can I perform by integrating CloudTalk with AI: Perplexity?

Integrating CloudTalk with AI: Perplexity allows you to perform various tasks, including:

  • Analyze customer sentiment from call transcripts automatically.
  • Generate automated responses based on common customer inquiries.
  • Identify key topics discussed during customer calls.
  • Automatically tag and categorize calls based on content.
  • Create summaries of customer interactions for reporting.

Can I use JavaScript to customize my CloudTalk integration?

Yes, Latenode allows you to use JavaScript for advanced customization within your CloudTalk and AI: Perplexity workflows.

Are there any limitations to the CloudTalk and AI: Perplexity integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Rate limits imposed by CloudTalk and AI: Perplexity may affect workflow speed.
  • Complex AI prompts may require optimization to reduce processing time.
  • Historical data processing is subject to API availability and limitations.

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