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Forward CloudTalk call data to Amazon SNS for real-time alerts and analytics. Latenode's visual editor simplifies the automation, while affordable execution-based pricing makes scaling this critical workflow cost-effective.
Connect CloudTalk and Amazon SNS in minutes with Latenode.
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Create a New Scenario to Connect CloudTalk and Amazon SNS
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Amazon SNS will be your first step. To do this, click "Choose an app," find CloudTalk or Amazon SNS, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Amazon SNS Node
Next, click the plus (+) icon on the CloudTalk node, select Amazon SNS from the list of available apps, and choose the action you need from the list of nodes within Amazon SNS.
CloudTalk
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Amazon SNS
Authenticate Amazon SNS
Now, click the Amazon SNS node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Amazon SNS settings. Authentication allows you to use Amazon SNS through Latenode.
Configure the CloudTalk and Amazon SNS Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Amazon SNS Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Amazon SNS
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Amazon SNS, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the CloudTalk and Amazon SNS integration works as expected. Depending on your setup, data should flow between CloudTalk and Amazon SNS (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Slack: When a new call is missed in CloudTalk, a message is sent to a designated Slack channel to notify the team for quick follow-up.
Amazon SNS + CloudTalk + Zendesk: When a new topic message arrives in Amazon SNS about critical system errors, a Zendesk ticket is created, and a callback request is initiated in CloudTalk.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Amazon SNS
Use Amazon SNS in Latenode to build automated notification systems. Trigger SMS, email, or push notifications based on events in your workflows. Centralize alerts across apps and avoid missing critical updates. Combine with Latenode's no-code tools and JavaScript for customized routing and content based on real-time data.
Related categories
How can I connect my CloudTalk account to Amazon SNS using Latenode?
To connect your CloudTalk account to Amazon SNS on Latenode, follow these steps:
Can I receive SMS alerts for new CloudTalk voicemails using SNS?
Yes, you can! Latenode's visual editor makes it simple to trigger Amazon SNS notifications when new voicemails arrive in CloudTalk, instantly alerting your team via SMS.
What types of tasks can I perform by integrating CloudTalk with Amazon SNS?
Integrating CloudTalk with Amazon SNS allows you to perform various tasks, including:
What CloudTalk events can trigger automated workflows on Latenode?
Latenode can trigger workflows for events like new calls, voicemails, call recordings, and agent status changes within CloudTalk.
Are there any limitations to the CloudTalk and Amazon SNS integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: