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How to connect CloudTalk and Caption AI
Create a New Scenario to Connect CloudTalk and Caption AI
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Caption AI will be your first step. To do this, click "Choose an app," find CloudTalk or Caption AI, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Caption AI Node
Next, click the plus (+) icon on the CloudTalk node, select Caption AI from the list of available apps, and choose the action you need from the list of nodes within Caption AI.
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Authenticate Caption AI
Now, click the Caption AI node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Caption AI settings. Authentication allows you to use Caption AI through Latenode.
Configure the CloudTalk and Caption AI Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Caption AI Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring CloudTalk, Caption AI, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Caption AI integration works as expected. Depending on your setup, data should flow between CloudTalk and Caption AI (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Caption AI
CloudTalk + Caption AI + Slack: When a new call is recorded in CloudTalk, Caption AI generates a transcription. Key decisions extracted from the transcription are then sent to a designated Slack channel for team review.
CloudTalk + Caption AI + Google Sheets: Analyze CloudTalk call transcriptions provided by Caption AI, identify prevalent topics, and log these insights into a Google Sheet for comprehensive reporting.
CloudTalk and Caption AI integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Caption AI
Caption AI in Latenode streamlines content creation. Generate captions from images or videos directly within your workflows. Automate social media posting, ad campaigns, or content archiving. Latenode's visual editor and flexible integrations reduce manual work and allow for personalized, automated caption generation at scale, without code.
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See how Latenode works
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FAQ CloudTalk and Caption AI
How can I connect my CloudTalk account to Caption AI using Latenode?
To connect your CloudTalk account to Caption AI on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Caption AI accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically transcribe CloudTalk voicemails with Caption AI?
Yes, you can! Latenode's visual editor makes it easy to trigger transcriptions via Caption AI whenever a new voicemail arrives in CloudTalk. Get readable text instantly, improving response times.
What types of tasks can I perform by integrating CloudTalk with Caption AI?
Integrating CloudTalk with Caption AI allows you to perform various tasks, including:
- Automatically transcribing CloudTalk call recordings into text.
- Analyzing call transcripts for sentiment and key topics.
- Creating summaries of customer interactions for support teams.
- Generating captions for CloudTalk video messages.
- Routing calls based on transcript keywords.
What CloudTalk data can I access and use within Latenode workflows?
You can access call details, agent information, voicemail recordings, and contact data. Use it to build automated processes with Caption AI!
Are there any limitations to the CloudTalk and Caption AI integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large volumes of call recordings may impact processing time.
- Transcription accuracy depends on audio quality and language nuances.
- Real-time transcription is not directly supported.
