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How to connect CloudTalk and Captions
Create a New Scenario to Connect CloudTalk and Captions
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Captions will be your first step. To do this, click "Choose an app," find CloudTalk or Captions, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Captions Node
Next, click the plus (+) icon on the CloudTalk node, select Captions from the list of available apps, and choose the action you need from the list of nodes within Captions.
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Authenticate Captions
Now, click the Captions node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Captions settings. Authentication allows you to use Captions through Latenode.
Configure the CloudTalk and Captions Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Captions Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, Captions, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Captions integration works as expected. Depending on your setup, data should flow between CloudTalk and Captions (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Captions
CloudTalk + Captions + Slack: When a new call recording is available in CloudTalk, Captions generates a transcript. The recording and transcript are then shared in a designated Slack channel for team review and quality assurance.
CloudTalk + Captions + Google Drive: Automatically save call transcripts from Captions to Google Drive after a new call is completed in CloudTalk, ensuring long-term storage and accessibility.
CloudTalk and Captions integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Captions
Need accurate, automated captions for videos? Integrate Captions with Latenode to generate and sync subtitles across platforms. Automate video accessibility for marketing, training, or support. Latenode adds scheduling, file handling, and error control to Captions, making scalable captioning workflows simple and efficient.
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See how Latenode works
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FAQ CloudTalk and Captions
How can I connect my CloudTalk account to Captions using Latenode?
To connect your CloudTalk account to Captions on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Captions accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create subtitles for CloudTalk call recordings?
Yes, you can! Latenode automates subtitle creation using AI from Captions, directly from CloudTalk recordings. This saves time and improves accessibility of your customer communications.
What types of tasks can I perform by integrating CloudTalk with Captions?
Integrating CloudTalk with Captions allows you to perform various tasks, including:
- Automatically generate subtitles for all new CloudTalk call recordings.
- Send new Captions transcriptions to team channels for review.
- Analyze call sentiment using AI and update CRM records.
- Create searchable archives of call transcripts in a database.
- Trigger follow-up actions based on keywords found in calls.
How to trigger workflows based on CloudTalk call events?
Latenode lets you trigger workflows from CloudTalk events like new calls or completed recordings, enabling real-time automations and faster responses.
Are there any limitations to the CloudTalk and Captions integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Transcription accuracy depends on audio quality.
- Large call volumes may impact workflow execution time.
- Access to historical data depends on CloudTalk's API.
