CloudTalk and Chargebee Integration

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Automatically update Chargebee subscriptions based on CloudTalk call outcomes using Latenode’s visual editor. Build custom logic with JavaScript, scale affordably, and ensure seamless billing.

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CloudTalk

Chargebee

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Chargebee

Create a New Scenario to Connect CloudTalk and Chargebee

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Chargebee will be your first step. To do this, click "Choose an app," find CloudTalk or Chargebee, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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CloudTalk

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Connect CloudTalk

Sign In

Run node once

Add the Chargebee Node

Next, click the plus (+) icon on the CloudTalk node, select Chargebee from the list of available apps, and choose the action you need from the list of nodes within Chargebee.

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CloudTalk

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Chargebee

Authenticate Chargebee

Now, click the Chargebee node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Chargebee settings. Authentication allows you to use Chargebee through Latenode.

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CloudTalk

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Chargebee

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Connect Chargebee

Sign In

Run node once

Configure the CloudTalk and Chargebee Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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CloudTalk

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Chargebee

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Chargebee Oauth 2.0

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Select an action *

Select

Map

The action ID

Run node once

Set Up the CloudTalk and Chargebee Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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AI Anthropic Claude 3

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Trigger on Webhook

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Iterator

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Webhook response

Save and Activate the Scenario

After configuring CloudTalk, Chargebee, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Chargebee integration works as expected. Depending on your setup, data should flow between CloudTalk and Chargebee (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Chargebee

Chargebee + CloudTalk + Slack: When a new payment fails in Chargebee, find the customer in CloudTalk. When a new call comes in from that customer in CloudTalk, send a message to a Slack channel to notify support about the failed payment.

Chargebee + CloudTalk + Zendesk: When a subscription is cancelled in Chargebee, create a Zendesk ticket and schedule a callback in CloudTalk to follow up with the customer.

CloudTalk and Chargebee integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Chargebee

Use Chargebee in Latenode to automate subscription management tasks. Create workflows that trigger actions based on subscription events, like new sign-ups or failed payments. Sync Chargebee data with CRMs, accounting software, or internal databases. Process data with no-code tools or custom JavaScript. Scale billing processes with Latenode's efficient execution model.

See how Latenode works

FAQ CloudTalk and Chargebee

How can I connect my CloudTalk account to Chargebee using Latenode?

To connect your CloudTalk account to Chargebee on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Chargebee accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I track call outcomes against subscription status?

Yes, you can! Latenode allows custom logic to update customer info in Chargebee based on CloudTalk call results. This improves targeted support and upsell efforts.

What types of tasks can I perform by integrating CloudTalk with Chargebee?

Integrating CloudTalk with Chargebee allows you to perform various tasks, including:

  • Automatically updating Chargebee subscriptions based on CloudTalk call outcomes.
  • Creating new Chargebee customers from CloudTalk call data.
  • Triggering CloudTalk callbacks when a Chargebee subscription changes.
  • Sending personalized SMS via CloudTalk on failed Chargebee payments.
  • Logging CloudTalk call details as notes in Chargebee customer records.

Can I use Javascript functions with my CloudTalk + Chargebee workflow?

Yes! Latenode allows you to integrate custom JavaScript code for advanced data transformation and manipulation between CloudTalk and Chargebee.

Are there any limitations to the CloudTalk and Chargebee integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations may require JavaScript knowledge.
  • Real-time synchronization depends on the API rate limits of both CloudTalk and Chargebee.
  • Custom field mappings require careful configuration to ensure data accuracy.

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