CloudTalk and ClickSend Integration

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Use CloudTalk call data to trigger SMS via ClickSend. Latenode's visual editor and no-code options simplify complex SMS automation based on specific call events. Affordably scale notifications and follow-ups with pay-by-execution pricing.

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CloudTalk

ClickSend

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and ClickSend

Create a New Scenario to Connect CloudTalk and ClickSend

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or ClickSend will be your first step. To do this, click "Choose an app," find CloudTalk or ClickSend, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect CloudTalk

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Run node once

Add the ClickSend Node

Next, click the plus (+) icon on the CloudTalk node, select ClickSend from the list of available apps, and choose the action you need from the list of nodes within ClickSend.

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Authenticate ClickSend

Now, click the ClickSend node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ClickSend settings. Authentication allows you to use ClickSend through Latenode.

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Connect ClickSend

Sign In

Run node once

Configure the CloudTalk and ClickSend Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the CloudTalk and ClickSend Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring CloudTalk, ClickSend, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and ClickSend integration works as expected. Depending on your setup, data should flow between CloudTalk and ClickSend (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and ClickSend

CloudTalk + ClickSend + Slack: When a call is missed in CloudTalk, an SMS is sent via ClickSend to the caller. A Slack message is then sent to a designated channel to notify an agent to follow up.

ClickSend + Zoho CRM + CloudTalk: When a new SMS is received via ClickSend, a new contact is created in Zoho CRM. After that, a call activity is created in CloudTalk to encourage immediate follow-up.

CloudTalk and ClickSend integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About ClickSend

Use ClickSend in Latenode to automate SMS, email, or voice messaging. Build workflows that trigger messages based on events in your other apps. Improve customer engagement by automating personalized notifications. Latenode’s visual editor simplifies integration and scales your outreach without extra code or per-step costs.

See how Latenode works

FAQ CloudTalk and ClickSend

How can I connect my CloudTalk account to ClickSend using Latenode?

To connect your CloudTalk account to ClickSend on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and ClickSend accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I send SMS alerts for missed CloudTalk calls?

Yes, you can! Latenode allows triggering ClickSend SMS messages when a CloudTalk call is missed. This ensures prompt follow-up and improved customer communication.

What types of tasks can I perform by integrating CloudTalk with ClickSend?

Integrating CloudTalk with ClickSend allows you to perform various tasks, including:

  • Send SMS notifications for new CloudTalk voicemails.
  • Create ClickSend contacts from new CloudTalk contacts.
  • Trigger SMS campaigns based on CloudTalk call outcomes.
  • Log CloudTalk call details to ClickSend custom fields.
  • Automate follow-up SMS reminders after CloudTalk calls.

Can I use JavaScript to customize CloudTalk data?

Yes! Latenode lets you use JavaScript to transform CloudTalk data before using it in ClickSend for advanced customization.

Are there any limitations to the CloudTalk and ClickSend integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Historical data sync may require custom implementation.
  • Complex conditional logic may require JavaScript knowledge.
  • High API request volumes might impact performance.

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