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Use CloudTalk call data to trigger SMS via ClickSend. Latenode's visual editor and no-code options simplify complex SMS automation based on specific call events. Affordably scale notifications and follow-ups with pay-by-execution pricing.
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Create a New Scenario to Connect CloudTalk and ClickSend
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or ClickSend will be your first step. To do this, click "Choose an app," find CloudTalk or ClickSend, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the ClickSend Node
Next, click the plus (+) icon on the CloudTalk node, select ClickSend from the list of available apps, and choose the action you need from the list of nodes within ClickSend.
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ClickSend
Authenticate ClickSend
Now, click the ClickSend node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ClickSend settings. Authentication allows you to use ClickSend through Latenode.
Configure the CloudTalk and ClickSend Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and ClickSend Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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ClickSend
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring CloudTalk, ClickSend, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and ClickSend integration works as expected. Depending on your setup, data should flow between CloudTalk and ClickSend (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + ClickSend + Slack: When a call is missed in CloudTalk, an SMS is sent via ClickSend to the caller. A Slack message is then sent to a designated channel to notify an agent to follow up.
ClickSend + Zoho CRM + CloudTalk: When a new SMS is received via ClickSend, a new contact is created in Zoho CRM. After that, a call activity is created in CloudTalk to encourage immediate follow-up.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About ClickSend
Use ClickSend in Latenode to automate SMS, email, or voice messaging. Build workflows that trigger messages based on events in your other apps. Improve customer engagement by automating personalized notifications. Latenode’s visual editor simplifies integration and scales your outreach without extra code or per-step costs.
Related categories
How can I connect my CloudTalk account to ClickSend using Latenode?
To connect your CloudTalk account to ClickSend on Latenode, follow these steps:
Can I send SMS alerts for missed CloudTalk calls?
Yes, you can! Latenode allows triggering ClickSend SMS messages when a CloudTalk call is missed. This ensures prompt follow-up and improved customer communication.
What types of tasks can I perform by integrating CloudTalk with ClickSend?
Integrating CloudTalk with ClickSend allows you to perform various tasks, including:
Can I use JavaScript to customize CloudTalk data?
Yes! Latenode lets you use JavaScript to transform CloudTalk data before using it in ClickSend for advanced customization.
Are there any limitations to the CloudTalk and ClickSend integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: