How to connect CloudTalk and Docusign
Create a New Scenario to Connect CloudTalk and Docusign
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Docusign will be your first step. To do this, click "Choose an app," find CloudTalk or Docusign, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.

CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Docusign Node
Next, click the plus (+) icon on the CloudTalk node, select Docusign from the list of available apps, and choose the action you need from the list of nodes within Docusign.

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Docusign

Authenticate Docusign
Now, click the Docusign node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Docusign settings. Authentication allows you to use Docusign through Latenode.
Configure the CloudTalk and Docusign Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Docusign Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Docusign
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring CloudTalk, Docusign, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Docusign integration works as expected. Depending on your setup, data should flow between CloudTalk and Docusign (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Docusign
CloudTalk + Pipedrive + Docusign: When a new call is registered in CloudTalk, a corresponding activity is created in Pipedrive. If the call is marked as qualified, a Docusign envelope is sent using a predefined template.
Docusign + CloudTalk + Google Sheets: When a Docusign envelope status is updated (e.g., signed), the automation retrieves the envelope details and appends a row to a Google Sheet, including notes from the corresponding CloudTalk call.
CloudTalk and Docusign integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Docusign
Integrate DocuSign with Latenode to automate contract workflows. Automatically send, track, and store signed documents. Trigger actions based on signature status, update databases, and alert teams. Latenode adds flexible logic and integrations beyond standard DocuSign options, with pay-per-execution pricing and visual flow design.
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See how Latenode works
FAQ CloudTalk and Docusign
How can I connect my CloudTalk account to Docusign using Latenode?
To connect your CloudTalk account to Docusign on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Docusign accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically send contracts after a CloudTalk call?
Yes, you can! Latenode lets you trigger Docusign contract sends based on call outcomes in CloudTalk, streamlining workflows and saving agents valuable time.
What types of tasks can I perform by integrating CloudTalk with Docusign?
Integrating CloudTalk with Docusign allows you to perform various tasks, including:
- Automatically send a contract after a call is marked as "sale".
- Update contact details in Docusign based on CloudTalk call data.
- Trigger follow-up calls in CloudTalk after a document is signed.
- Create Docusign envelopes pre-filled with CloudTalk caller information.
- Log completed Docusign signature events back into CloudTalk.
Can Latenode handle complex logic between CloudTalk and Docusign?
Yes, Latenode's visual editor and JavaScript support allow implementing advanced branching and custom logic between apps.
Are there any limitations to the CloudTalk and Docusign integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex document formatting may require custom JavaScript code.
- Large volumes of calls may require optimization for optimal performance.
- Advanced Docusign features might need direct API calls.