CloudTalk and Linear Integration

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Automatically create Linear issues from CloudTalk call data. Latenode's visual editor streamlines the workflow, letting you customize issue details with JavaScript and scale affordably as call volume grows.

Swap Apps

CloudTalk

Linear

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect CloudTalk and Linear

Create a New Scenario to Connect CloudTalk and Linear

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Linear will be your first step. To do this, click "Choose an app," find CloudTalk or Linear, and select the appropriate trigger to start the scenario.

Add the CloudTalk Node

Select the CloudTalk node from the app selection panel on the right.

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CloudTalk

Configure the CloudTalk

Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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CloudTalk

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Connect CloudTalk

Sign In

Run node once

Add the Linear Node

Next, click the plus (+) icon on the CloudTalk node, select Linear from the list of available apps, and choose the action you need from the list of nodes within Linear.

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CloudTalk

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Linear

Authenticate Linear

Now, click the Linear node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Linear settings. Authentication allows you to use Linear through Latenode.

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CloudTalk

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Linear

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Connect Linear

Sign In

Run node once

Configure the CloudTalk and Linear Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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The action ID

Run node once

Set Up the CloudTalk and Linear Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook

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Webhook response

Save and Activate the Scenario

After configuring CloudTalk, Linear, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Linear integration works as expected. Depending on your setup, data should flow between CloudTalk and Linear (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect CloudTalk and Linear

CloudTalk + Linear + Slack: When a new call is missed in CloudTalk, an issue is created in Linear to track the missed call. Slack then sends a direct message to a specified user to notify them about the new Linear issue.

Linear + CloudTalk + Zendesk: When a new issue is created in Linear, a new ticket is created in Zendesk. CloudTalk then sends an SMS message to a specified phone number to notify them about the new Zendesk ticket.

CloudTalk and Linear integration alternatives

About CloudTalk

Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.

About Linear

Connect Linear to Latenode for automated issue tracking. Streamline bug reporting from various sources. Automatically create Linear issues from form submissions or customer support tickets. Update issue statuses based on events in other systems like Git or CI/CD pipelines, all within a scalable, low-code workflow.

See how Latenode works

FAQ CloudTalk and Linear

How can I connect my CloudTalk account to Linear using Latenode?

To connect your CloudTalk account to Linear on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select CloudTalk and click on "Connect".
  • Authenticate your CloudTalk and Linear accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Linear issues from CloudTalk calls?

Yes! Latenode lets you automatically create Linear issues from missed CloudTalk calls, ensuring no customer request slips through the cracks. Streamline support and development workflows seamlessly.

What types of tasks can I perform by integrating CloudTalk with Linear?

Integrating CloudTalk with Linear allows you to perform various tasks, including:

  • Create new Linear issues for high-priority CloudTalk calls.
  • Update Linear issue statuses based on CloudTalk call outcomes.
  • Add CloudTalk call recordings to related Linear tickets.
  • Trigger CloudTalk callbacks when Linear issues are resolved.
  • Automatically assign Linear issues based on CloudTalk caller ID.

How does Latenode handle CloudTalk call data for Linear issue creation?

Latenode securely transmits CloudTalk data to Linear, allowing configurable mapping to fields like issue titles, descriptions, and priority levels, ensuring data accuracy.

Are there any limitations to the CloudTalk and Linear integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations might require custom JavaScript nodes.
  • Real-time synchronization depends on CloudTalk and Linear API availability.
  • Historical data migration requires manual configuration and processing.

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