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How to connect CloudTalk and PagerDuty
Create a New Scenario to Connect CloudTalk and PagerDuty
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or PagerDuty will be your first step. To do this, click "Choose an app," find CloudTalk or PagerDuty, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
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Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the PagerDuty Node
Next, click the plus (+) icon on the CloudTalk node, select PagerDuty from the list of available apps, and choose the action you need from the list of nodes within PagerDuty.
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Authenticate PagerDuty
Now, click the PagerDuty node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your PagerDuty settings. Authentication allows you to use PagerDuty through Latenode.
Configure the CloudTalk and PagerDuty Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and PagerDuty Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring CloudTalk, PagerDuty, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and PagerDuty integration works as expected. Depending on your setup, data should flow between CloudTalk and PagerDuty (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and PagerDuty
CloudTalk + PagerDuty + Slack: When a new call is missed in CloudTalk, especially during off-hours (this condition needs to be implemented via JavaScript), an incident is triggered in PagerDuty. PagerDuty then sends a notification to a specified Slack channel, alerting the on-call team.
PagerDuty + CloudTalk + Zendesk: When a new or updated incident occurs in PagerDuty, a high-priority ticket is automatically created in Zendesk. This event also triggers a CloudTalk action to create a contact, ensuring follow-up.
CloudTalk and PagerDuty integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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FAQ CloudTalk and PagerDuty
How can I connect my CloudTalk account to PagerDuty using Latenode?
To connect your CloudTalk account to PagerDuty on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and PagerDuty accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create PagerDuty incidents from missed CloudTalk calls?
Yes, you can! Latenode lets you instantly trigger PagerDuty incidents for missed CloudTalk calls. Act fast and minimize downtime thanks to real-time alerts.
What types of tasks can I perform by integrating CloudTalk with PagerDuty?
Integrating CloudTalk with PagerDuty allows you to perform various tasks, including:
- Create PagerDuty incidents for high-priority CloudTalk support calls.
- Automatically resolve PagerDuty incidents when CloudTalk calls are answered.
- Sync CloudTalk call data with PagerDuty incident details for better context.
- Escalate unanswered CloudTalk calls to specific PagerDuty on-call responders.
- Log CloudTalk call outcomes in PagerDuty incident notes for audit trails.
How do I customize CloudTalk call data sent to PagerDuty alerts?
Use Latenode's visual editor and JavaScript blocks to transform and filter data. Tailor alerts for precision and relevance.
Are there any limitations to the CloudTalk and PagerDuty integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time updates depend on the API rate limits of both CloudTalk and PagerDuty.
- Custom JavaScript code might be required for highly complex data transformations.
- Initial setup requires familiarity with both CloudTalk and PagerDuty API concepts.
