.svg){kind=icon}
How to connect CloudTalk and Userback
Create a New Scenario to Connect CloudTalk and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Userback will be your first step. To do this, click "Choose an app," find CloudTalk or Userback, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
+
1
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the CloudTalk node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
1
CloudTalk
⚙
+
2
Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the CloudTalk and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Userback
1
Trigger on Webhook
⚙
2
CloudTalk
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Userback integration works as expected. Depending on your setup, data should flow between CloudTalk and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect CloudTalk and Userback
Userback + Slack + CloudTalk: When new negative feedback is received in Userback, a notification is sent to a Slack channel to alert the team. This allows for quick review and response to address the feedback.
Userback + CloudTalk + Zendesk: Upon receiving new negative feedback in Userback, trigger a call to the customer via CloudTalk to address their concerns. Simultaneously, create a follow-up ticket in Zendesk to track the issue and resolution process.
CloudTalk and Userback integration alternatives
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
Related categories
About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
See how Latenode works
.svg)
.png)
FAQ CloudTalk and Userback
How can I connect my CloudTalk account to Userback using Latenode?
To connect your CloudTalk account to Userback on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select CloudTalk and click on "Connect".
- Authenticate your CloudTalk and Userback accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Userback tickets from CloudTalk calls?
Yes, you can! Latenode automates ticket creation, ensuring no feedback is missed. Improve response times and boost customer satisfaction.
What types of tasks can I perform by integrating CloudTalk with Userback?
Integrating CloudTalk with Userback allows you to perform various tasks, including:
- Create Userback tickets for calls exceeding a certain length.
- Send customer feedback from Userback directly to CloudTalk agents.
- Categorize Userback tickets based on CloudTalk call sentiment analysis.
- Update Userback tickets with notes from CloudTalk call summaries.
- Trigger CloudTalk callbacks when urgent feedback is received in Userback.
Can I use JavaScript within CloudTalk and Userback workflows?
Yes! Latenode allows custom JavaScript code, enabling complex logic and data transformations within your workflows.
Are there any limitations to the CloudTalk and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex data transformations may require JavaScript knowledge.
- Real-time synchronization depends on the API rate limits of both apps.
- Initial setup requires understanding of both CloudTalk and Userback APIs.
