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Automatically send Userback feedback scores into CloudTalk to instantly assess customer satisfaction after each call. Latenode’s visual editor and affordable pricing make it easier to track and improve call experiences.
Connect CloudTalk and Userback in minutes with Latenode.
Create CloudTalk to Userback workflow
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Automate your workflow
Swap Apps
CloudTalk
Userback
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Create a New Scenario to Connect CloudTalk and Userback
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a CloudTalk, triggered by another scenario, or executed manually (for testing purposes). In most cases, CloudTalk or Userback will be your first step. To do this, click "Choose an app," find CloudTalk or Userback, and select the appropriate trigger to start the scenario.
Add the CloudTalk Node
Select the CloudTalk node from the app selection panel on the right.
CloudTalk
Configure the CloudTalk
Click on the CloudTalk node to configure it. You can modify the CloudTalk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Userback Node
Next, click the plus (+) icon on the CloudTalk node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.
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Userback
Authenticate Userback
Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.
Configure the CloudTalk and Userback Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the CloudTalk and Userback Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Userback
Trigger on Webhook
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CloudTalk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring CloudTalk, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the CloudTalk and Userback integration works as expected. Depending on your setup, data should flow between CloudTalk and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Userback + Slack + CloudTalk: When new negative feedback is received in Userback, a notification is sent to a Slack channel to alert the team. This allows for quick review and response to address the feedback.
Userback + CloudTalk + Zendesk: Upon receiving new negative feedback in Userback, trigger a call to the customer via CloudTalk to address their concerns. Simultaneously, create a follow-up ticket in Zendesk to track the issue and resolution process.
About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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About Userback
Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.
Related categories
How can I connect my CloudTalk account to Userback using Latenode?
To connect your CloudTalk account to Userback on Latenode, follow these steps:
Can I automatically create Userback tickets from CloudTalk calls?
Yes, you can! Latenode automates ticket creation, ensuring no feedback is missed. Improve response times and boost customer satisfaction.
What types of tasks can I perform by integrating CloudTalk with Userback?
Integrating CloudTalk with Userback allows you to perform various tasks, including:
Can I use JavaScript within CloudTalk and Userback workflows?
Yes! Latenode allows custom JavaScript code, enabling complex logic and data transformations within your workflows.
Are there any limitations to the CloudTalk and Userback integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: