Customer.io and Acapela Cloud Integration

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Automatically personalize voice messages in Customer.io based on user behavior data. Latenode’s visual editor simplifies complex logic, and affordable execution-based pricing makes scaling personalized communication effortless.

Customer.io + Acapela Cloud integration

Connect Customer.io and Acapela Cloud in minutes with Latenode.

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Customer.io

Acapela Cloud

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Customer.io and Acapela Cloud

Create a New Scenario to Connect Customer.io and Acapela Cloud

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Customer.io, triggered by another scenario, or executed manually (for testing purposes). In most cases, Customer.io or Acapela Cloud will be your first step. To do this, click "Choose an app," find Customer.io or Acapela Cloud, and select the appropriate trigger to start the scenario.

Add the Customer.io Node

Select the Customer.io node from the app selection panel on the right.

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Customer.io

Configure the Customer.io

Click on the Customer.io node to configure it. You can modify the Customer.io URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Customer.io

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Connect Customer.io

Sign In

Run node once

Add the Acapela Cloud Node

Next, click the plus (+) icon on the Customer.io node, select Acapela Cloud from the list of available apps, and choose the action you need from the list of nodes within Acapela Cloud.

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Customer.io

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Acapela Cloud

Authenticate Acapela Cloud

Now, click the Acapela Cloud node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Acapela Cloud settings. Authentication allows you to use Acapela Cloud through Latenode.

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Customer.io

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Configure the Customer.io and Acapela Cloud Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Customer.io and Acapela Cloud Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Customer.io, Acapela Cloud, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Customer.io and Acapela Cloud integration works as expected. Depending on your setup, data should flow between Customer.io and Acapela Cloud (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Customer.io and Acapela Cloud

Customer.io + Acapela Cloud + Twilio: When a new customer is created or updated in Customer.io, generate a personalized audio message using Acapela Cloud. Then, send this audio message to the customer via SMS using Twilio.

Customer.io + Acapela Cloud + Google Sheets: When a customer triggers a specific event in Customer.io (e.g., receives an email campaign), generate an audio version of the email content with Acapela Cloud. Log the customer's information and the generated audio file details into a Google Sheet for tracking and analysis.

Customer.io and Acapela Cloud integration alternatives

About Customer.io

Use Customer.io in Latenode to automate personalized messaging based on real-time user behavior. React instantly to events like purchases or sign-ups. Build flows that segment users, trigger custom emails, and update profiles automatically. Orchestrate complex campaigns and keep data consistent across platforms.

About Acapela Cloud

Need realistic voice synthesis? Integrate Acapela Cloud in Latenode to automate voice responses in your workflows. Generate audio from text for IVR systems, content creation, or accessibility features. Use Latenode's visual editor and JS node for full control over text prompts and delivery, scaling voice automation affordably.

See how Latenode works

FAQ Customer.io and Acapela Cloud

How can I connect my Customer.io account to Acapela Cloud using Latenode?

To connect your Customer.io account to Acapela Cloud on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Customer.io and click on "Connect".
  • Authenticate your Customer.io and Acapela Cloud accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I personalize voice messages based on Customer.io segments?

Yes, you can! Latenode lets you use Customer.io segment data to trigger personalized Acapela Cloud voice messages, enhancing customer engagement with tailored communication.

What types of tasks can I perform by integrating Customer.io with Acapela Cloud?

Integrating Customer.io with Acapela Cloud allows you to perform various tasks, including:

  • Send personalized voice updates when a customer reaches a specific lifecycle stage.
  • Automatically create voice broadcasts for important announcements to segmented groups.
  • Trigger voice reminders for upcoming appointments or deadlines based on customer data.
  • Dynamically generate voice messages in multiple languages using Customer.io profiles.
  • Notify internal teams via voice message when a high-value customer submits a support ticket.

HowsecureistheCustomer.iotoAcapelaCloudintegrationviaLatenode?

Latenode employs robust security measures, including encryption and secure authentication protocols, ensuring your data is safe during the integration process.

Are there any limitations to the Customer.io and Acapela Cloud integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Acapela Cloud message length is subject to Acapela Cloud's standard API limits.
  • Custom voice parameter adjustments require familiarity with Acapela Cloud's API.
  • Complex workflows with many steps can increase execution time and resource consumption.

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