Customer.io and Captions Integration

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Automatically personalize Customer.io messages using AI-generated captions from Captions. Latenode's visual editor and JavaScript support make it easy to customize prompts and logic, scaling your outreach affordably based on execution time.

Customer.io + Captions integration

Connect Customer.io and Captions in minutes with Latenode.

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Swap Apps

Customer.io

Captions

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Customer.io and Captions

Create a New Scenario to Connect Customer.io and Captions

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Customer.io, triggered by another scenario, or executed manually (for testing purposes). In most cases, Customer.io or Captions will be your first step. To do this, click "Choose an app," find Customer.io or Captions, and select the appropriate trigger to start the scenario.

Add the Customer.io Node

Select the Customer.io node from the app selection panel on the right.

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Customer.io

Configure the Customer.io

Click on the Customer.io node to configure it. You can modify the Customer.io URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Customer.io

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Run node once

Add the Captions Node

Next, click the plus (+) icon on the Customer.io node, select Captions from the list of available apps, and choose the action you need from the list of nodes within Captions.

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Captions

Authenticate Captions

Now, click the Captions node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Captions settings. Authentication allows you to use Captions through Latenode.

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Configure the Customer.io and Captions Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Run node once

Set Up the Customer.io and Captions Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Customer.io, Captions, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the Customer.io and Captions integration works as expected. Depending on your setup, data should flow between Customer.io and Captions (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Customer.io and Captions

Captions + Customer.io + Slack: When a video generation request is completed in Captions, track a customer event in Customer.io and then send a message to a dedicated Slack channel with the video and its caption, for internal marketing updates.

Captions + Customer.io + Airtable: After a video generation request is completed in Captions, this automation creates or updates a customer record in Customer.io, and then stores the video captions and relevant customer data into Airtable for analysis and reporting purposes.

Customer.io and Captions integration alternatives

About Customer.io

Use Customer.io in Latenode to automate personalized messaging based on real-time user behavior. React instantly to events like purchases or sign-ups. Build flows that segment users, trigger custom emails, and update profiles automatically. Orchestrate complex campaigns and keep data consistent across platforms.

About Captions

Need accurate, automated captions for videos? Integrate Captions with Latenode to generate and sync subtitles across platforms. Automate video accessibility for marketing, training, or support. Latenode adds scheduling, file handling, and error control to Captions, making scalable captioning workflows simple and efficient.

See how Latenode works

FAQ Customer.io and Captions

How can I connect my Customer.io account to Captions using Latenode?

To connect your Customer.io account to Captions on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Customer.io and click on "Connect".
  • Authenticate your Customer.io and Captions accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I personalize video messages based on Customer.io segments using Captions?

Yes, you can! Latenode allows you to trigger Captions video creation using Customer.io segment data, enabling hyper-personalized campaigns. Increase engagement with relevant video content.

What types of tasks can I perform by integrating Customer.io with Captions?

Integrating Customer.io with Captions allows you to perform various tasks, including:

  • Automatically generating Captions videos when new Customer.io segments are created.
  • Sending personalized Captions videos to customers based on their Customer.io attributes.
  • Updating Customer.io profiles with data collected from Captions video interactions.
  • Creating internal Captions tutorials triggered by Customer.io support ticket events.
  • Using AI in Latenode to create video scripts based on Customer.io customer data.

How does Latenode handle Customer.io API rate limits effectively?

Latenode provides advanced rate limiting and queueing features, ensuring smooth operation and preventing errors. Use JavaScript for even finer control.

Are there any limitations to the Customer.io and Captions integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex workflows might require advanced JavaScript knowledge for full customization.
  • Real-time updates depend on the Customer.io and Captions API response times.
  • Initial setup requires a clear understanding of both Customer.io and Captions data structures.

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