How to connect Database and CloudTalk
Create a New Scenario to Connect Database and CloudTalk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Database, triggered by another scenario, or executed manually (for testing purposes). In most cases, Database or CloudTalk will be your first step. To do this, click "Choose an app," find Database or CloudTalk, and select the appropriate trigger to start the scenario.

Add the Database Node
Select the Database node from the app selection panel on the right.

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Configure the Database
Click on the Database node to configure it. You can modify the Database URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Database node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.

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Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Database and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Database and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Save and Activate the Scenario
After configuring Database, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Database and CloudTalk integration works as expected. Depending on your setup, data should flow between Database and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Database and CloudTalk
CloudTalk + Database + Slack: When a new call is received in CloudTalk, the details are logged in a database. A summary of the call is then sent to a designated Slack channel for team review.
CloudTalk + Database + Google Sheets: When a new call occurs in CloudTalk, the call details and any associated customer information are stored in a database. A summary of this information is then generated and added to a Google Sheet.
Database and CloudTalk integration alternatives
About Database
Use Database in Latenode to centralize data and build dynamic workflows. Pull data, update records, and trigger actions based on database changes. Automate inventory updates, CRM sync, or lead qualification, and orchestrate complex processes with custom logic, no-code tools, and efficient pay-per-use pricing.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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See how Latenode works
FAQ Database and CloudTalk
How can I connect my Database account to CloudTalk using Latenode?
To connect your Database account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Database and click on "Connect".
- Authenticate your Database and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update CloudTalk contacts from database entries?
Yes, you can! Latenode's visual editor makes it simple to sync Database entries with CloudTalk contacts, ensuring your call center always has the latest customer data. Eliminate manual updates and improve efficiency.
What types of tasks can I perform by integrating Database with CloudTalk?
Integrating Database with CloudTalk allows you to perform various tasks, including:
- Automatically create CloudTalk contacts from new Database entries.
- Log CloudTalk call details directly into your Database.
- Trigger CloudTalk SMS messages based on Database record updates.
- Update Database records with information gathered during CloudTalk calls.
- Send customized voice broadcasts via CloudTalk based on Database queries.
HowsecureistheDatabaseintegrationonLatenodewhenhandling sensitive data?
Latenodeemploysrobustsecuritymeasurestoensurethedatahandled duringtheDatabaseandCloudTalkintegrationisprotected,including encryption and secure authentication protocols.
Are there any limitations to the Database and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large-scale data synchronization may experience delays depending on API rate limits.
- Custom field mappings in Database may require adjustments within the Latenode workflow.
- Real-time updates are subject to the polling intervals configured in the workflow.