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Automatically transcribe support calls using Deepgram and create Atera tickets based on identified issues. Latenode simplifies the logic with a visual editor and reduces costs with pay-by-execution pricing, scaling affordably.
Connect Deepgram and Atera in minutes with Latenode.
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Create a New Scenario to Connect Deepgram and Atera
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Deepgram, triggered by another scenario, or executed manually (for testing purposes). In most cases, Deepgram or Atera will be your first step. To do this, click "Choose an app," find Deepgram or Atera, and select the appropriate trigger to start the scenario.
Add the Deepgram Node
Select the Deepgram node from the app selection panel on the right.
Deepgram
Configure the Deepgram
Click on the Deepgram node to configure it. You can modify the Deepgram URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Atera Node
Next, click the plus (+) icon on the Deepgram node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.
Deepgram
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Atera
Authenticate Atera
Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.
Configure the Deepgram and Atera Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Deepgram and Atera Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Atera
Trigger on Webhook
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Deepgram
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Deepgram, Atera, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Deepgram and Atera integration works as expected. Depending on your setup, data should flow between Deepgram and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Deepgram + Atera + Slack: When Deepgram transcribes a customer support call recording from a URL, Atera creates a ticket with the transcription. Slack then sends a message to a designated channel notifying agents of the new ticket.
Atera + Deepgram + Zendesk: When an Atera ticket is updated, Deepgram summarizes the voice note attached to the ticket. Zendesk then adds this summary as a comment to the corresponding Zendesk ticket.
About Deepgram
Need to transcribe audio/video inside your Latenode automations? Deepgram offers fast, accurate speech-to-text. Connect it to your workflows for automated meeting summaries, content analysis, or customer support monitoring. Fine-tune results with custom vocabularies, all within Latenode's visual interface and code blocks.
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About Atera
Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.
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How can I connect my Deepgram account to Atera using Latenode?
To connect your Deepgram account to Atera on Latenode, follow these steps:
Can I automatically create Atera tickets from Deepgram transcriptions?
Yes, you can! Latenode allows you to create Atera tickets directly from Deepgram transcriptions, ensuring timely issue resolution and improving customer service quality.
What types of tasks can I perform by integrating Deepgram with Atera?
Integrating Deepgram with Atera allows you to perform various tasks, including:
How does Latenode handle Deepgram's large audio file processing?
Latenode efficiently handles large audio files through optimized streaming and scalable processing, leveraging its serverless architecture.
Are there any limitations to the Deepgram and Atera integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: