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Automatically transcribe customer calls via Deepgram and store insights as product feedback in Magento 2(OpenSource). Latenode’s visual editor and flexible JavaScript blocks enable custom sentiment analysis, at an affordable price.
Connect Deepgram and Magento 2(OpenSource) in minutes with Latenode.
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Create a New Scenario to Connect Deepgram and Magento 2(OpenSource)
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Deepgram, triggered by another scenario, or executed manually (for testing purposes). In most cases, Deepgram or Magento 2(OpenSource) will be your first step. To do this, click "Choose an app," find Deepgram or Magento 2(OpenSource), and select the appropriate trigger to start the scenario.
Add the Deepgram Node
Select the Deepgram node from the app selection panel on the right.
Deepgram
Configure the Deepgram
Click on the Deepgram node to configure it. You can modify the Deepgram URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Magento 2(OpenSource) Node
Next, click the plus (+) icon on the Deepgram node, select Magento 2(OpenSource) from the list of available apps, and choose the action you need from the list of nodes within Magento 2(OpenSource).
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Magento 2(OpenSource)
Authenticate Magento 2(OpenSource)
Now, click the Magento 2(OpenSource) node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Magento 2(OpenSource) settings. Authentication allows you to use Magento 2(OpenSource) through Latenode.
Configure the Deepgram and Magento 2(OpenSource) Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Deepgram and Magento 2(OpenSource) Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Magento 2(OpenSource)
Trigger on Webhook
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Deepgram
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Deepgram, Magento 2(OpenSource), and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Deepgram and Magento 2(OpenSource) integration works as expected. Depending on your setup, data should flow between Deepgram and Magento 2(OpenSource) (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Deepgram + Magento 2(OpenSource) + Slack: When a new order is placed in Magento 2, Deepgram transcribes the associated customer service call audio from a provided URL. A summary of the transcription is then sent to a designated Slack channel for order issue resolution.
Magento 2(OpenSource) + Deepgram + Zendesk: When a new customer is created in Magento 2, Deepgram transcribes a prerecorded audio file from a URL which contains customer feedback. Then Zendesk creates a new ticket with the audio file attached, enhancing customer understanding.
About Deepgram
Need to transcribe audio/video inside your Latenode automations? Deepgram offers fast, accurate speech-to-text. Connect it to your workflows for automated meeting summaries, content analysis, or customer support monitoring. Fine-tune results with custom vocabularies, all within Latenode's visual interface and code blocks.
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About Magento 2(OpenSource)
Automate Magento 2(OpenSource) order processing, inventory updates, or customer communication within Latenode. Sync product data, trigger email campaigns, or update databases. Solve complex e-commerce automation needs with visual flows, JavaScript, and direct API calls, avoiding manual tasks. Latenode brings scalability and customization beyond Magento's defaults.
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How can I connect my Deepgram account to Magento 2(OpenSource) using Latenode?
To connect your Deepgram account to Magento 2(OpenSource) on Latenode, follow these steps:
Can I transcribe customer support calls and update Magento 2(OpenSource)?
Yes, you can! Latenode's visual editor makes it easy to automate this. Analyze call transcripts from Deepgram and automatically update customer details or order status in Magento 2(OpenSource), improving efficiency.
What types of tasks can I perform by integrating Deepgram with Magento 2(OpenSource)?
Integrating Deepgram with Magento 2(OpenSource) allows you to perform various tasks, including:
How does Latenode handle large Deepgram audio file transcriptions?
Latenode offers robust scaling options and asynchronous task handling, ensuring efficient large audio file transcriptions using Deepgram with no workflow interruptions.
Are there any limitations to the Deepgram and Magento 2(OpenSource) integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: