How to connect Deepgram and Zoho Desk
Create a New Scenario to Connect Deepgram and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Deepgram, triggered by another scenario, or executed manually (for testing purposes). In most cases, Deepgram or Zoho Desk will be your first step. To do this, click "Choose an app," find Deepgram or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Deepgram Node
Select the Deepgram node from the app selection panel on the right.


Deepgram

Configure the Deepgram
Click on the Deepgram node to configure it. You can modify the Deepgram URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Deepgram node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.


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Zoho Desk

Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Deepgram and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Deepgram and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Deepgram
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Iterator
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Webhook response

Save and Activate the Scenario
After configuring Deepgram, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Deepgram and Zoho Desk integration works as expected. Depending on your setup, data should flow between Deepgram and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Deepgram and Zoho Desk
Zoho Desk + Deepgram + Slack: When a new ticket comment is added in Zoho Desk, Deepgram transcribes an associated audio file URL (if available in the comment). Sentiment analysis is performed on the transcription, and if the sentiment is negative, a message is sent to a designated Slack channel to alert agents.
Zoho Desk + Deepgram + Google Sheets: When a new ticket comment is created in Zoho Desk, Deepgram transcribes an audio file URL from the ticket comment and summarizes it. The transcription summary, along with sentiment analysis results, is then added as a new row to a Google Sheet for reporting purposes.
Deepgram and Zoho Desk integration alternatives

About Deepgram
Need to transcribe audio/video inside your Latenode automations? Deepgram offers fast, accurate speech-to-text. Connect it to your workflows for automated meeting summaries, content analysis, or customer support monitoring. Fine-tune results with custom vocabularies, all within Latenode's visual interface and code blocks.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Deepgram and Zoho Desk
How can I connect my Deepgram account to Zoho Desk using Latenode?
To connect your Deepgram account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Deepgram and click on "Connect".
- Authenticate your Deepgram and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from Deepgram transcriptions?
Yes, you can! Latenode's visual editor makes this easy. Automatically convert Deepgram transcriptions of customer calls into actionable Zoho Desk tickets for faster issue resolution.
What types of tasks can I perform by integrating Deepgram with Zoho Desk?
Integrating Deepgram with Zoho Desk allows you to perform various tasks, including:
- Transcribing customer service calls and creating searchable transcripts in Zoho Desk.
- Analyzing call sentiment using Deepgram AI and tagging tickets accordingly.
- Automatically assigning tickets based on keywords found in call transcripts.
- Generating summaries of customer interactions directly within Zoho Desk tickets.
- Monitoring call trends and creating reports to improve support team performance.
How do I handle large audio files when using Deepgram in Latenode?
Latenode's architecture supports processing large files efficiently. You can leverage our file parsing tools to handle large audio files seamlessly with Deepgram.
Are there any limitations to the Deepgram and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Deepgram transcription accuracy depends on audio quality and language complexity.
- Zoho Desk API usage is subject to Zoho Desk's rate limits, which may impact high-volume workflows.
- Custom JavaScript code may be required for highly specific data transformations.