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How to connect Delighted and Basin
Create a New Scenario to Connect Delighted and Basin
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Basin will be your first step. To do this, click "Choose an app," find Delighted or Basin, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Basin Node
Next, click the plus (+) icon on the Delighted node, select Basin from the list of available apps, and choose the action you need from the list of nodes within Basin.
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Authenticate Basin
Now, click the Basin node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Basin settings. Authentication allows you to use Basin through Latenode.
Configure the Delighted and Basin Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Basin Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Basin
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Basin, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Basin integration works as expected. Depending on your setup, data should flow between Delighted and Basin (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Basin
Basin + Delighted + Slack: When a new submission is received in Basin, indicating a survey response via Delighted, send a message to a Slack channel to notify the team of a potential customer issue.
Basin + Delighted + Google Sheets: Record responses from Delighted surveys submitted through Basin in a Google Sheet for data collection and analysis.
Delighted and Basin integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Basin
Use Basin inside Latenode to capture form submissions without server-side code. Connect form data to any app via REST API or Webhooks, triggering automated workflows. Validate, transform, and route data with Latenode's visual editor, enhancing lead management and data collection, and avoiding back-end setup.
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See how Latenode works
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FAQ Delighted and Basin
How can I connect my Delighted account to Basin using Latenode?
To connect your Delighted account to Basin on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Basin accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I save Delighted survey responses to Basin?
Yes, you can! Latenode lets you save Delighted feedback directly to Basin, creating a centralized data repository that’s easily analyzed and used for further automation.
What types of tasks can I perform by integrating Delighted with Basin?
Integrating Delighted with Basin allows you to perform various tasks, including:
- Automatically saving survey responses from Delighted into Basin.
- Triggering personalized follow-ups based on Delighted survey results.
- Adding new contacts to Basin when positive feedback is received.
- Creating support tickets in Basin for negative Delighted feedback.
- Analyzing survey trends from Delighted data stored in Basin.
How do I handle sensitive data from Delighted surveys?
Latenode offers secure data handling. Use encryption and access controls within your workflows to protect sensitive survey data when sending from Delighted to Basin.
Are there any limitations to the Delighted and Basin integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex conditional logic might require custom JavaScript.
- Rate limits imposed by Delighted and Basin still apply.
- Historical data migration requires separate processing.
