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How to connect Delighted and Box
Create a New Scenario to Connect Delighted and Box
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or Box will be your first step. To do this, click "Choose an app," find Delighted or Box, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Box Node
Next, click the plus (+) icon on the Delighted node, select Box from the list of available apps, and choose the action you need from the list of nodes within Box.
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Authenticate Box
Now, click the Box node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Box settings. Authentication allows you to use Box through Latenode.
Configure the Delighted and Box Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and Box Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, Box, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and Box integration works as expected. Depending on your setup, data should flow between Delighted and Box (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and Box
Delighted + Box + Slack: When a new response is received in Delighted, if the survey response is positive, the response data is saved to a text file in Box. Then, a message is sent to a designated Slack channel to share the positive feedback with the team.
Delighted + Box + Google Sheets: When a new response is received in Delighted, the response data is archived by saving it to a text file in Box. Simultaneously, customer satisfaction scores are updated in a Google Sheet for data analysis and tracking.
Delighted and Box integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About Box
Automate Box file management within Latenode workflows. Trigger actions based on file uploads, updates, or deletions. Streamline content workflows: automatically process files, extract data, and route them to other apps like CRMs or databases. Use Latenode’s visual editor to build flexible, scalable solutions without code, and reduce manual file handling.
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FAQ Delighted and Box
How can I connect my Delighted account to Box using Latenode?
To connect your Delighted account to Box on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and Box accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I store survey responses from Delighted in Box automatically?
Yes, you can! Latenode allows you to automatically save Delighted survey responses to Box, creating a centralized archive. Use AI-powered parsing to organize and analyze feedback effortlessly.
What types of tasks can I perform by integrating Delighted with Box?
Integrating Delighted with Box allows you to perform various tasks, including:
- Automatically backing up all new survey responses to a designated Box folder.
- Creating personalized thank you notes in Box based on positive survey feedback.
- Storing customer testimonials from Delighted in a structured Box directory.
- Updating customer profiles in Box with satisfaction scores from Delighted.
- Generating reports in Box based on sentiment analysis of Delighted responses.
Can I trigger workflows based on NPS scores from Delighted in Latenode?
Yes! Latenode enables workflows triggered by specific NPS scores. Automate follow-ups or escalate negative feedback, enhancing customer satisfaction.
Are there any limitations to the Delighted and Box integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- File size limits apply when uploading large survey reports from Delighted to Box.
- Custom metadata from Delighted may require JavaScript code to map precisely to Box.
- Real-time synchronization depends on the API rate limits of both Delighted and Box.
