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How to connect Delighted and PagerDuty
Create a New Scenario to Connect Delighted and PagerDuty
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or PagerDuty will be your first step. To do this, click "Choose an app," find Delighted or PagerDuty, and select the appropriate trigger to start the scenario.
Add the Delighted Node
Select the Delighted node from the app selection panel on the right.
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Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the PagerDuty Node
Next, click the plus (+) icon on the Delighted node, select PagerDuty from the list of available apps, and choose the action you need from the list of nodes within PagerDuty.
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Authenticate PagerDuty
Now, click the PagerDuty node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your PagerDuty settings. Authentication allows you to use PagerDuty through Latenode.
Configure the Delighted and PagerDuty Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and PagerDuty Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Trigger on Webhook
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Save and Activate the Scenario
After configuring Delighted, PagerDuty, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and PagerDuty integration works as expected. Depending on your setup, data should flow between Delighted and PagerDuty (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and PagerDuty
Delighted + PagerDuty + Slack: When a new negative response is received in Delighted, trigger a PagerDuty incident to alert the on-call team and send a notification to a dedicated Slack channel.
PagerDuty + Delighted + Zendesk: When an incident is resolved in PagerDuty, a follow-up survey is sent via Delighted to gauge customer satisfaction with the resolution. The Delighted response is added as a comment to the Zendesk ticket.
Delighted and PagerDuty integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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FAQ Delighted and PagerDuty
How can I connect my Delighted account to PagerDuty using Latenode?
To connect your Delighted account to PagerDuty on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and PagerDuty accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger PagerDuty incidents from poor Delighted survey responses?
Yes, you can! Latenode allows you to instantly trigger PagerDuty incidents based on negative Delighted survey responses, ensuring rapid response to critical customer issues and improved satisfaction.
What types of tasks can I perform by integrating Delighted with PagerDuty?
Integrating Delighted with PagerDuty allows you to perform various tasks, including:
- Automatically create PagerDuty incidents for negative feedback.
- Escalate critical Delighted survey responses to on-call teams.
- Notify support teams of urgent customer satisfaction issues.
- Log PagerDuty incidents related to customer feedback in Delighted.
- Update PagerDuty incidents with relevant Delighted survey data.
How to customize incident descriptions with Delighted survey data?
Latenode lets you dynamically inject Delighted survey responses into PagerDuty incident descriptions using low-code or JavaScript for maximum detail and context.
Are there any limitations to the Delighted and PagerDuty integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical Delighted survey data may not be retroactively synced.
- Custom PagerDuty incident fields require manual mapping.
- Complex conditional logic might require JavaScript for advanced workflows.
