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Automatically trigger critical PagerDuty alerts from negative Delighted survey responses, ensuring immediate attention to urgent customer issues. Latenode's visual editor and affordable execution pricing make it easier to scale incident response workflows without breaking the bank.
Connect Delighted and PagerDuty in minutes with Latenode.
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In the workspace, click the βCreate New Scenarioβ button.

Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or PagerDuty will be your first step. To do this, click "Choose an app," find Delighted or PagerDuty, and select the appropriate trigger to start the scenario.

Select the Delighted node from the app selection panel on the right.

Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Next, click the plus (+) icon on the Delighted node, select PagerDuty from the list of available apps, and choose the action you need from the list of nodes within PagerDuty.

Delighted
β
PagerDuty
Now, click the PagerDuty node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your PagerDuty settings. Authentication allows you to use PagerDuty through Latenode.
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Use various Latenode nodes to transform data and enhance your integration:

JavaScript
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AI Anthropic Claude 3
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PagerDuty
Trigger on Webhook
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Delighted
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β
Iterator
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Webhook response
After configuring Delighted, PagerDuty, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Run the scenario by clicking βRun onceβ and triggering an event to check if the Delighted and PagerDuty integration works as expected. Depending on your setup, data should flow between Delighted and PagerDuty (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Delighted + PagerDuty + Slack: When a new negative response is received in Delighted, trigger a PagerDuty incident to alert the on-call team and send a notification to a dedicated Slack channel.
PagerDuty + Delighted + Zendesk: When an incident is resolved in PagerDuty, a follow-up survey is sent via Delighted to gauge customer satisfaction with the resolution. The Delighted response is added as a comment to the Zendesk ticket.
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI β all without per-step costs.
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About PagerDuty
Integrate PagerDuty alerts into Latenode to automate incident response. Create flows that trigger actions based on alert severity, like escalating to specific channels or running diagnostic scripts. Centralize incident data and automate follow-ups. Using Latenode gives you a customizable, scalable response system without complex coding.
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How can I connect my Delighted account to PagerDuty using Latenode?
To connect your Delighted account to PagerDuty on Latenode, follow these steps:
Can I trigger PagerDuty incidents from poor Delighted survey responses?
Yes, you can! Latenode allows you to instantly trigger PagerDuty incidents based on negative Delighted survey responses, ensuring rapid response to critical customer issues and improved satisfaction.
What types of tasks can I perform by integrating Delighted with PagerDuty?
Integrating Delighted with PagerDuty allows you to perform various tasks, including:
How to customize incident descriptions with Delighted survey data?
Latenode lets you dynamically inject Delighted survey responses into PagerDuty incident descriptions using low-code or JavaScript for maximum detail and context.
Are there any limitations to the Delighted and PagerDuty integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: