How to connect Delighted and WooCommerce
Create a New Scenario to Connect Delighted and WooCommerce
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Delighted, triggered by another scenario, or executed manually (for testing purposes). In most cases, Delighted or WooCommerce will be your first step. To do this, click "Choose an app," find Delighted or WooCommerce, and select the appropriate trigger to start the scenario.

Add the Delighted Node
Select the Delighted node from the app selection panel on the right.

Delighted
Configure the Delighted
Click on the Delighted node to configure it. You can modify the Delighted URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the WooCommerce Node
Next, click the plus (+) icon on the Delighted node, select WooCommerce from the list of available apps, and choose the action you need from the list of nodes within WooCommerce.

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Authenticate WooCommerce
Now, click the WooCommerce node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your WooCommerce settings. Authentication allows you to use WooCommerce through Latenode.
Configure the Delighted and WooCommerce Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Delighted and WooCommerce Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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WooCommerce
Trigger on Webhook
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Webhook response

Save and Activate the Scenario
After configuring Delighted, WooCommerce, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Delighted and WooCommerce integration works as expected. Depending on your setup, data should flow between Delighted and WooCommerce (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Delighted and WooCommerce
Delighted + Slack: When a new negative response is received in Delighted, a message is sent to a Slack channel to alert the customer service team for immediate follow-up.
WooCommerce + Delighted + Google Sheets: When a new order is created in WooCommerce, send a survey via Delighted. Record the response score with the WooCommerce order details in Google Sheets for analysis.
Delighted and WooCommerce integration alternatives
About Delighted
Automate feedback loops with Delighted in Latenode. Send surveys post-interaction and instantly act on results. Route scores to your team's Slack, update records in your CRM, or trigger follow-ups based on sentiment. Build adaptable workflows with no-code tools, custom logic, and AI — all without per-step costs.
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About WooCommerce
Automate WooCommerce tasks inside Latenode. Sync orders, manage inventory, or trigger customer actions without code. Connect WooCommerce data to other apps, like CRMs or email platforms. Use Latenode's visual editor and built-in tools to scale your e-commerce automation beyond basic plugins. Customize further with JavaScript when needed.
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See how Latenode works
FAQ Delighted and WooCommerce
How can I connect my Delighted account to WooCommerce using Latenode?
To connect your Delighted account to WooCommerce on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Delighted and click on "Connect".
- Authenticate your Delighted and WooCommerce accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on purchase amount?
Yes, you can! Latenode’s visual editor lets you create complex logic. Send targeted surveys based on total order value for richer feedback and better customer insights.
What types of tasks can I perform by integrating Delighted with WooCommerce?
Integrating Delighted with WooCommerce allows you to perform various tasks, including:
- Automatically trigger Delighted surveys after a WooCommerce order is fulfilled.
- Send personalized survey requests based on customer purchase history.
- Update customer profiles in Delighted with WooCommerce order information.
- Analyze survey responses and identify trends in customer satisfaction.
- Send follow-up communications based on survey feedback.
How does Latenode handle Delighted survey response data securely?
Latenode uses advanced encryption and secure data handling practices, ensuring your Delighted survey and WooCommerce data is always protected during workflows.
Are there any limitations to the Delighted and WooCommerce integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Historical data migration from WooCommerce to Delighted requires custom scripting.
- Complex survey logic requires a good understanding of workflow design.
- The number of surveys you can send is dependent on your Delighted plan limits.