FireText and Atera Integration

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Automatically create Atera tickets from FireText SMS alerts to streamline incident management and improve response times. Latenode's visual editor and affordable execution-based pricing make it easier to scale your support automations without complex coding.

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FireText

Atera

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect FireText and Atera

Create a New Scenario to Connect FireText and Atera

In the workspace, click the โ€œCreate New Scenarioโ€ button.

Add the First Step

Add the first node โ€“ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a FireText, triggered by another scenario, or executed manually (for testing purposes). In most cases, FireText or Atera will be your first step. To do this, click "Choose an app," find FireText or Atera, and select the appropriate trigger to start the scenario.

Add the FireText Node

Select the FireText node from the app selection panel on the right.

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Configure the FireText

Click on the FireText node to configure it. You can modify the FireText URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Add the Atera Node

Next, click the plus (+) icon on the FireText node, select Atera from the list of available apps, and choose the action you need from the list of nodes within Atera.

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Authenticate Atera

Now, click the Atera node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Atera settings. Authentication allows you to use Atera through Latenode.

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Configure the FireText and Atera Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Set Up the FireText and Atera Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that donโ€™t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring FireText, Atera, and any additional nodes, donโ€™t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking โ€œRun onceโ€ and triggering an event to check if the FireText and Atera integration works as expected. Depending on your setup, data should flow between FireText and Atera (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect FireText and Atera

FireText + Atera + Slack: When a new message is received via FireText indicating a critical IT incident, a ticket is automatically created in Atera. Subsequently, the on-call engineer is notified in Slack to address the incident promptly.

Atera + FireText + PagerDuty: When a high-priority ticket is created or updated in Atera, an urgent SMS is sent via FireText to the assigned technician. If the technician does not acknowledge the PagerDuty incident within a specified timeframe, the incident escalates via PagerDuty.

FireText and Atera integration alternatives

About FireText

Use FireText in Latenode to automate SMS sending and verification. Trigger texts based on events, like new orders or form submissions. Perfect for OTP, alerts, and marketing campaigns. Integrate with databases and CRMs, adding conditional logic and custom scripts for tailored messaging inside scalable Latenode flows.

About Atera

Use Atera with Latenode to automate IT support tasks. Trigger workflows on alerts, automatically create tickets, or update asset info. Integrate Atera's monitoring data with other apps for deeper insights and faster issue resolution. Customize rules and actions using Latenode's visual editor or JavaScript for precise automation.

FireText + Atera integration

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FAQ FireText and Atera

How can I connect my FireText account to Atera using Latenode?

To connect your FireText account to Atera on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select FireText and click on "Connect".
  • Authenticate your FireText and Atera accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automate SMS alerts for new Atera tickets?

Yes, you can! Latenode's visual editor makes this easy. Send SMS via FireText for critical Atera incidents, ensuring faster response times and improved customer satisfaction.

What types of tasks can I perform by integrating FireText with Atera?

Integrating FireText with Atera allows you to perform various tasks, including:

  • Send SMS notifications when a new Atera ticket is created.
  • Update Atera tickets based on FireText SMS replies.
  • Create Atera tickets from FireText SMS keywords.
  • Send scheduled FireText SMS reminders for upcoming Atera tasks.
  • Automatically resolve Atera tickets based on FireText confirmation codes.

What FireText event triggers are available in Latenode?

Latenode supports triggers like new SMS received, SMS delivery failure, and scheduled SMS sending, allowing automated responses in Atera.

Are there any limitations to the FireText and Atera integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex data transformations might require JavaScript code.
  • Real-time updates depend on the polling interval of the FireText API.
  • Message sending limits are subject to your FireText account's restrictions.

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