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Automatically summarize Freshdesk tickets with Caption AI on Latenode. Reduce agent workload with AI summaries, while using Javascript functions for custom routing or enriching data. Pay only for execution time.
Connect Freshdesk and Caption AI in minutes with Latenode.
Create Freshdesk to Caption AI workflow
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Freshdesk
Caption AI
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Create a New Scenario to Connect Freshdesk and Caption AI
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Caption AI will be your first step. To do this, click "Choose an app," find Freshdesk or Caption AI, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Caption AI Node
Next, click the plus (+) icon on the Freshdesk node, select Caption AI from the list of available apps, and choose the action you need from the list of nodes within Caption AI.
Freshdesk
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Caption AI
Authenticate Caption AI
Now, click the Caption AI node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Caption AI settings. Authentication allows you to use Caption AI through Latenode.
Configure the Freshdesk and Caption AI Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Caption AI Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Caption AI
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Caption AI, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Caption AI integration works as expected. Depending on your setup, data should flow between Freshdesk and Caption AI (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Caption AI + Slack: When a new ticket is created in Freshdesk, a summary is generated using Caption AI. The summary is then posted to a dedicated Slack channel to keep the support team informed.
Freshdesk + Caption AI + Google Sheets: This workflow analyzes Freshdesk ticket summaries generated by Caption AI to identify trends and save findings to a Google Sheet for reporting and analysis.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Caption AI
Caption AI in Latenode streamlines content creation. Generate captions from images or videos directly within your workflows. Automate social media posting, ad campaigns, or content archiving. Latenode's visual editor and flexible integrations reduce manual work and allow for personalized, automated caption generation at scale, without code.
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How can I connect my Freshdesk account to Caption AI using Latenode?
To connect your Freshdesk account to Caption AI on Latenode, follow these steps:
Can I automatically generate ticket responses with AI?
Yes, you can! Latenode lets you use Caption AI to analyze Freshdesk tickets and automatically generate personalized responses, saving support agents valuable time with smart automation.
What types of tasks can I perform by integrating Freshdesk with Caption AI?
Integrating Freshdesk with Caption AI allows you to perform various tasks, including:
Can I customize Freshdesk workflows using JavaScript code?
Yes! Latenode allows you to enhance your Freshdesk automation using custom JavaScript, giving you unparalleled control and flexibility beyond simple no-code options.
Are there any limitations to the Freshdesk and Caption AI integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: