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Connect Freshdesk and CloudTalk to log call details automatically and create support tickets based on call outcomes. Latenode's visual editor and affordable pricing make custom call center automation simple and scalable, even with advanced JavaScript logic.
Connect Freshdesk and CloudTalk in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and CloudTalk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or CloudTalk will be your first step. To do this, click "Choose an app," find Freshdesk or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Freshdesk node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
Freshdesk
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Freshdesk and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, CloudTalk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and CloudTalk integration works as expected. Depending on your setup, data should flow between Freshdesk and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + CloudTalk + Slack: When a high-priority ticket is created in Freshdesk, the automation finds the relevant agent's contact information. Then, it sends the agent an SMS message via CloudTalk and posts a message in a dedicated Slack channel to notify the team.
CloudTalk + HubSpot + Freshdesk: When a new call is received in CloudTalk, the automation logs the call as an activity in HubSpot. If the call requires support follow-up (determined by call notes or a specific disposition), a ticket is automatically created in Freshdesk.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my Freshdesk account to CloudTalk using Latenode?
To connect your Freshdesk account to CloudTalk on Latenode, follow these steps:
Can I automatically create Freshdesk tickets from CloudTalk call summaries?
Yes, you can! Latenode's AI block can analyze CloudTalk transcripts to create detailed Freshdesk tickets, saving agents time and improving response quality.
What types of tasks can I perform by integrating Freshdesk with CloudTalk?
Integrating Freshdesk with CloudTalk allows you to perform various tasks, including:
Can I use JavaScript to customize Freshdesk CloudTalk integrations?
Yes! Latenode allows using JavaScript blocks to transform data or add logic beyond standard options for complex scenarios.
Are there any limitations to the Freshdesk and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: