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Enrich Freshdesk tickets with detailed contact information from Contacts+ using Latenode's visual editor. Automate data sync and eliminate manual lookups with affordably scalable workflows, enhancing support with a complete customer view.
Connect Freshdesk and Contacts+ in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and Contacts+
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Contacts+ will be your first step. To do this, click "Choose an app," find Freshdesk or Contacts+, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Contacts+ Node
Next, click the plus (+) icon on the Freshdesk node, select Contacts+ from the list of available apps, and choose the action you need from the list of nodes within Contacts+.
Freshdesk
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Contacts+
Authenticate Contacts+
Now, click the Contacts+ node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Contacts+ settings. Authentication allows you to use Contacts+ through Latenode.
Configure the Freshdesk and Contacts+ Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Contacts+ Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Contacts+
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Contacts+, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Contacts+ integration works as expected. Depending on your setup, data should flow between Freshdesk and Contacts+ (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Contacts+ + Slack: When a new high-priority ticket is created in Freshdesk, find the contact associated with the ticket in Contacts+, and then send a message in Slack to the relevant support team, notifying them of the high-priority ticket.
Contacts+ + Freshdesk + Google Sheets: When a contact is updated in Contacts+, find the corresponding tickets in Freshdesk and then log the Freshdesk ticket history along with the contact details into a Google Sheet.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Contacts+
Use Contacts+ in Latenode to centralize contact data across platforms. Automate cleaning, deduplication, and enrichment processes. Sync updated contact details to your CRM or marketing tools. Latenode lets you build flexible flows and custom logic to manage contacts more efficiently and without manual data entry.
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How can I connect my Freshdesk account to Contacts+ using Latenode?
To connect your Freshdesk account to Contacts+ on Latenode, follow these steps:
Can I sync updated contact details between Freshdesk and Contacts+?
Yes, you can! Latenode allows real-time syncing, ensuring consistent contact data across platforms. This reduces manual updates and improves data accuracy for better customer service.
What types of tasks can I perform by integrating Freshdesk with Contacts+?
Integrating Freshdesk with Contacts+ allows you to perform various tasks, including:
How can I automate Freshdesk ticket creation with Contacts+ data?
Latenode automates ticket creation by mapping Contacts+ data to Freshdesk, streamlining support and improving context for agents.
Are there any limitations to the Freshdesk and Contacts+ integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: