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Automatically convert Freshdesk ticket attachments into accessible formats using ConvertAPI. Latenode’s visual editor and affordable execution pricing makes it easier to ensure document accessibility for all users, with custom logic and version tracking.
Connect Freshdesk and ConvertAPI in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and ConvertAPI
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or ConvertAPI will be your first step. To do this, click "Choose an app," find Freshdesk or ConvertAPI, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the ConvertAPI Node
Next, click the plus (+) icon on the Freshdesk node, select ConvertAPI from the list of available apps, and choose the action you need from the list of nodes within ConvertAPI.
Freshdesk
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ConvertAPI
Authenticate ConvertAPI
Now, click the ConvertAPI node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ConvertAPI settings. Authentication allows you to use ConvertAPI through Latenode.
Configure the Freshdesk and ConvertAPI Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and ConvertAPI Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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ConvertAPI
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, ConvertAPI, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and ConvertAPI integration works as expected. Depending on your setup, data should flow between Freshdesk and ConvertAPI (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + ConvertAPI + Slack: When a ticket is updated in Freshdesk, convert the ticket content to a PDF file using ConvertAPI. Then, send a notification with a link to the PDF to a Slack channel.
ConvertAPI + Freshdesk + Google Drive: When ConvertAPI fails to convert a file, create a new ticket in Freshdesk to report the failure. Upload the converted file to Google Drive if the conversion is successful.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About ConvertAPI
Automate file conversions within Latenode. ConvertAPI handles PDFs, images, documents, and more. Instead of manual uploads or custom code, build automated workflows to convert files as they arrive, then parse data or trigger follow-up actions. Scales easily, no coding needed.
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How can I connect my Freshdesk account to ConvertAPI using Latenode?
To connect your Freshdesk account to ConvertAPI on Latenode, follow these steps:
Can I automatically convert attachments from Freshdesk tickets?
Yes, you can! Latenode enables this with its visual editor and file parsing. Automatically convert attachments to desired formats and streamline support workflows.
What types of tasks can I perform by integrating Freshdesk with ConvertAPI?
Integrating Freshdesk with ConvertAPI allows you to perform various tasks, including:
How can I trigger document conversion based on Freshdesk ticket status?
Use Latenode's visual editor to create triggers based on ticket status changes, initiating automatic document conversion via ConvertAPI.
Are there any limitations to the Freshdesk and ConvertAPI integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: