How to connect Freshdesk and ConvertAPI
Create a New Scenario to Connect Freshdesk and ConvertAPI
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or ConvertAPI will be your first step. To do this, click "Choose an app," find Freshdesk or ConvertAPI, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.


Freshdesk

Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the ConvertAPI Node
Next, click the plus (+) icon on the Freshdesk node, select ConvertAPI from the list of available apps, and choose the action you need from the list of nodes within ConvertAPI.


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Authenticate ConvertAPI
Now, click the ConvertAPI node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your ConvertAPI settings. Authentication allows you to use ConvertAPI through Latenode.
Configure the Freshdesk and ConvertAPI Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and ConvertAPI Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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ConvertAPI
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Webhook response


Save and Activate the Scenario
After configuring Freshdesk, ConvertAPI, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and ConvertAPI integration works as expected. Depending on your setup, data should flow between Freshdesk and ConvertAPI (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and ConvertAPI
Freshdesk + ConvertAPI + Slack: When a ticket is updated in Freshdesk, convert the ticket content to a PDF file using ConvertAPI. Then, send a notification with a link to the PDF to a Slack channel.
ConvertAPI + Freshdesk + Google Drive: When ConvertAPI fails to convert a file, create a new ticket in Freshdesk to report the failure. Upload the converted file to Google Drive if the conversion is successful.
Freshdesk and ConvertAPI integration alternatives

About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About ConvertAPI
Automate file conversions within Latenode. ConvertAPI handles PDFs, images, documents, and more. Instead of manual uploads or custom code, build automated workflows to convert files as they arrive, then parse data or trigger follow-up actions. Scales easily, no coding needed.
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FAQ Freshdesk and ConvertAPI
How can I connect my Freshdesk account to ConvertAPI using Latenode?
To connect your Freshdesk account to ConvertAPI on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and ConvertAPI accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically convert attachments from Freshdesk tickets?
Yes, you can! Latenode enables this with its visual editor and file parsing. Automatically convert attachments to desired formats and streamline support workflows.
What types of tasks can I perform by integrating Freshdesk with ConvertAPI?
Integrating Freshdesk with ConvertAPI allows you to perform various tasks, including:
- Convert ticket attachments to PDF for archival purposes.
- Transform image files for better rendering in Freshdesk articles.
- Create optimized thumbnails from attached documents.
- Extract text from images in tickets using OCR.
- Convert incoming documents into a standardized format.
How can I trigger document conversion based on Freshdesk ticket status?
Use Latenode's visual editor to create triggers based on ticket status changes, initiating automatic document conversion via ConvertAPI.
Are there any limitations to the Freshdesk and ConvertAPI integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Large file conversions may impact workflow execution time.
- The number of concurrent conversions is dependent on your ConvertAPI plan.
- Complex document layouts may affect conversion accuracy.