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Automatically create Freshdesk tickets from Facebook Pages posts or comments and respond faster. Latenode's visual editor and affordable execution-based pricing make support automation simple and scalable.
Connect Freshdesk and Facebook Pages in minutes with Latenode.
Create Freshdesk to Facebook Pages workflow
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Create a New Scenario to Connect Freshdesk and Facebook Pages
In the workspace, click the โCreate New Scenarioโ button.
Add the First Step
Add the first node โ a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Facebook Pages will be your first step. To do this, click "Choose an app," find Freshdesk or Facebook Pages, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Facebook Pages Node
Next, click the plus (+) icon on the Freshdesk node, select Facebook Pages from the list of available apps, and choose the action you need from the list of nodes within Facebook Pages.
Freshdesk
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Facebook Pages
Authenticate Facebook Pages
Now, click the Facebook Pages node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Facebook Pages settings. Authentication allows you to use Facebook Pages through Latenode.
Configure the Freshdesk and Facebook Pages Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Facebook Pages Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Facebook Pages
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Facebook Pages, and any additional nodes, donโt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking โRun onceโ and triggering an event to check if the Freshdesk and Facebook Pages integration works as expected. Depending on your setup, data should flow between Freshdesk and Facebook Pages (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Facebook Pages + Freshdesk + Slack: When a new post is added to a Facebook Page, the automation creates a new ticket in Freshdesk. Then, a message is sent to a Slack channel to notify the team about the new ticket.
Facebook Pages + Freshdesk + Google Sheets: When a new comment is added to a Facebook Page post, the automation searches for related Freshdesk tickets. The Facebook Page post ID, comment text, and related Freshdesk ticket ID are then logged to a Google Sheet.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Facebook Pages
Automate Facebook Page management within Latenode workflows. Automatically post content, track engagement, and respond to comments using no-code tools. Integrate with other apps to build social media automation pipelines. Unlike standalone tools, Latenode lets you customize flows with JavaScript and scale easily, paying only for execution time.
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How can I connect my Freshdesk account to Facebook Pages using Latenode?
To connect your Freshdesk account to Facebook Pages on Latenode, follow these steps:
Can I create Freshdesk tickets from Facebook Page posts?
Yes, you can! Latenode's visual editor simplifies creating automated workflows. Now every Facebook Page post triggers a Freshdesk ticket, improving response times.
What types of tasks can I perform by integrating Freshdesk with Facebook Pages?
Integrating Freshdesk with Facebook Pages allows you to perform various tasks, including:
Can I automatically escalate Freshdesk tickets based on Facebook Page mentions?
Yes! Use Latenode's no-code logic to monitor Facebook mentions and automatically escalate Freshdesk tickets, ensuring prompt attention.
Are there any limitations to the Freshdesk and Facebook Pages integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: