How to connect Freshdesk and QuestionPro
Create a New Scenario to Connect Freshdesk and QuestionPro
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or QuestionPro will be your first step. To do this, click "Choose an app," find Freshdesk or QuestionPro, and select the appropriate trigger to start the scenario.

Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.


Freshdesk

Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the QuestionPro Node
Next, click the plus (+) icon on the Freshdesk node, select QuestionPro from the list of available apps, and choose the action you need from the list of nodes within QuestionPro.


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Authenticate QuestionPro
Now, click the QuestionPro node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your QuestionPro settings. Authentication allows you to use QuestionPro through Latenode.
Configure the Freshdesk and QuestionPro Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and QuestionPro Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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QuestionPro
Trigger on Webhook
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Freshdesk
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Webhook response

Save and Activate the Scenario
After configuring Freshdesk, QuestionPro, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Freshdesk and QuestionPro integration works as expected. Depending on your setup, data should flow between Freshdesk and QuestionPro (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Freshdesk and QuestionPro
Freshdesk + QuestionPro + Slack: When a ticket in Freshdesk is updated, check if it has a low satisfaction rating. If so, send a survey via QuestionPro to the customer and notify a supervisor in Slack about the negative feedback.
QuestionPro + Freshdesk + Google Sheets: When a user submits a survey response in QuestionPro, find the associated Freshdesk ticket using survey data. Then, log the survey responses along with the corresponding Freshdesk ticket ID in Google Sheets for reporting.
Freshdesk and QuestionPro integration alternatives

About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About QuestionPro
Automate survey workflows with QuestionPro in Latenode. Collect data, analyze results, and trigger actions based on responses. Pipe survey data into other apps (CRM, spreadsheets) for real-time updates. Use Latenode's logic and integrations to tailor workflows to specific business needs, bypassing manual data transfer and analysis. Scale your surveys effortlessly.
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See how Latenode works
FAQ Freshdesk and QuestionPro
How can I connect my Freshdesk account to QuestionPro using Latenode?
To connect your Freshdesk account to QuestionPro on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Freshdesk and click on "Connect".
- Authenticate your Freshdesk and QuestionPro accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I trigger surveys based on Freshdesk support ticket status?
Yes, you can! Latenode allows triggering QuestionPro surveys when a Freshdesk ticket changes status. Automate feedback collection and improve customer satisfaction with ease.
What types of tasks can I perform by integrating Freshdesk with QuestionPro?
Integrating Freshdesk with QuestionPro allows you to perform various tasks, including:
- Create new QuestionPro survey responses from new Freshdesk tickets.
- Update Freshdesk tickets based on QuestionPro survey responses.
- Send personalized survey invitations based on Freshdesk ticket data.
- Analyze survey responses and update Freshdesk contact information.
- Automatically close Freshdesk tickets upon survey completion.
Can I use custom Freshdesk fields in my Latenode workflows?
Yes, Latenode supports custom Freshdesk fields. You can access and manipulate them using the visual editor or JavaScript blocks for advanced logic.
Are there any limitations to the Freshdesk and QuestionPro integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex survey logic may require JavaScript coding within Latenode.
- Large data volumes might impact workflow execution speed.
- Real-time updates depend on the Freshdesk and QuestionPro API rate limits.