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Route Freshdesk support tickets needing immediate attention to a Tamtam channel for faster response. Latenode's no-code editor ensures swift setup, while affordable execution time pricing makes scaling this critical support workflow highly cost-effective.
Connect Freshdesk and Tamtam in minutes with Latenode.
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Create a New Scenario to Connect Freshdesk and Tamtam
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Freshdesk, triggered by another scenario, or executed manually (for testing purposes). In most cases, Freshdesk or Tamtam will be your first step. To do this, click "Choose an app," find Freshdesk or Tamtam, and select the appropriate trigger to start the scenario.
Add the Freshdesk Node
Select the Freshdesk node from the app selection panel on the right.
Freshdesk
Configure the Freshdesk
Click on the Freshdesk node to configure it. You can modify the Freshdesk URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Tamtam Node
Next, click the plus (+) icon on the Freshdesk node, select Tamtam from the list of available apps, and choose the action you need from the list of nodes within Tamtam.
Freshdesk
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Tamtam
Authenticate Tamtam
Now, click the Tamtam node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Tamtam settings. Authentication allows you to use Tamtam through Latenode.
Configure the Freshdesk and Tamtam Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Freshdesk and Tamtam Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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Tamtam
Trigger on Webhook
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Freshdesk
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Freshdesk, Tamtam, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Freshdesk and Tamtam integration works as expected. Depending on your setup, data should flow between Freshdesk and Tamtam (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Freshdesk + Tamtam + Slack: When a new high-priority ticket is created in Freshdesk, a notification is sent to a Tamtam group and a dedicated Slack channel to ensure immediate attention from support teams.
Tamtam + Freshdesk + Google Sheets: When new messages are posted in Tamtam about support requests, the message details are logged in a Google Sheet, and a new Freshdesk ticket is created to track the resolution process efficiently.
About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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About Tamtam
Use Tamtam in Latenode to automate messaging tasks. Send alerts, notifications, or updates based on triggers from other apps. Build workflows to distribute information automatically. Tamtam integration in Latenode avoids manual message sending, saving time. Plus, customize messaging flows with JS or AI for targeted and personalized comms.
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How can I connect my Freshdesk account to Tamtam using Latenode?
To connect your Freshdesk account to Tamtam on Latenode, follow these steps:
Can I get Tamtam alerts for new Freshdesk tickets?
Yes, you can! Latenode's real-time triggers ensure instant Tamtam notifications for new Freshdesk tickets, enabling faster response times and improved team collaboration.
What types of tasks can I perform by integrating Freshdesk with Tamtam?
Integrating Freshdesk with Tamtam allows you to perform various tasks, including:
Can I customize data transformation between Freshdesk and Tamtam?
Yes! Latenode's no-code blocks and JavaScript steps let you tailor data mapping precisely to your needs, surpassing basic integration limitations.
Are there any limitations to the Freshdesk and Tamtam integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: