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Automatically triage and respond to Front conversations using AI Agent, customizing the AI logic with JavaScript in Latenode. Scale complex workflows affordably and ensure consistent, intelligent customer support.
Connect Front and AI Agent in minutes with Latenode.
Create Front to AI Agent workflow
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Front
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Create a New Scenario to Connect Front and AI Agent
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Front, triggered by another scenario, or executed manually (for testing purposes). In most cases, Front or AI Agent will be your first step. To do this, click "Choose an app," find Front or AI Agent, and select the appropriate trigger to start the scenario.
Add the Front Node
Select the Front node from the app selection panel on the right.
Front
Add the AI Agent Node
Next, click the plus (+) icon on the Front node, select AI Agent from the list of available apps, and choose the action you need from the list of nodes within AI Agent.
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AI Agent
Authenticate AI Agent
Now, click the AI Agent node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your AI Agent settings. Authentication allows you to use AI Agent through Latenode.
Configure the Front and AI Agent Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Front and AI Agent Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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AI Agent
Trigger on Webhook
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Front
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Front, AI Agent, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Front and AI Agent integration works as expected. Depending on your setup, data should flow between Front and AI Agent (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Front + AI Agent + Slack: When a new event occurs in Front, the AI Agent summarizes the customer inquiry. This summary is then sent to a dedicated Slack channel for review by the support team.
Front + AI Agent + Zendesk: When a new event occurs in Front, the AI Agent triages the conversation to determine if it requires a Zendesk ticket. If deemed critical, a detailed Zendesk support ticket is created.
About Front
Connect Front to Latenode to automate shared inbox tasks. Route conversations based on content using AI, update external systems with customer data, and trigger follow-ups, all without code. Latenode’s visual editor makes complex workflows simple, scalable, and cost-effective, while avoiding vendor lock-in.
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About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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How can I connect my Front account to AI Agent using Latenode?
To connect your Front account to AI Agent on Latenode, follow these steps:
Can I automatically summarize Front conversations with AI Agent?
Yes, you can! Latenode lets you build workflows that trigger AI Agent to summarize Front conversations, reducing manual work and providing instant insights.
What types of tasks can I perform by integrating Front with AI Agent?
Integrating Front with AI Agent allows you to perform various tasks, including:
What Front events trigger automation workflows in Latenode?
New messages, new conversations, and status updates in Front can trigger Latenode workflows, enabling real-time automated responses.
Are there any limitations to the Front and AI Agent integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: