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How to connect Front and CloudTalk
Create a New Scenario to Connect Front and CloudTalk
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Front, triggered by another scenario, or executed manually (for testing purposes). In most cases, Front or CloudTalk will be your first step. To do this, click "Choose an app," find Front or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Front Node
Select the Front node from the app selection panel on the right.
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Add the CloudTalk Node
Next, click the plus (+) icon on the Front node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Front and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Front and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario
After configuring Front, CloudTalk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Front and CloudTalk integration works as expected. Depending on your setup, data should flow between Front and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Front and CloudTalk
CloudTalk + Front + Slack: When a new call is registered in CloudTalk, if the call is missed, a new ticket is created in Front, and a notification is sent to the support team in Slack.
CloudTalk + Front + HubSpot: When a new call is completed in CloudTalk, log the call data to a conversation in Front and update the contact's activity in HubSpot.
Front and CloudTalk integration alternatives
About Front
Connect Front to Latenode to automate shared inbox tasks. Route conversations based on content using AI, update external systems with customer data, and trigger follow-ups, all without code. Latenode’s visual editor makes complex workflows simple, scalable, and cost-effective, while avoiding vendor lock-in.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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See how Latenode works
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FAQ Front and CloudTalk
How can I connect my Front account to CloudTalk using Latenode?
To connect your Front account to CloudTalk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Front and click on "Connect".
- Authenticate your Front and CloudTalk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Front conversations from new CloudTalk voicemails?
Yes, using Latenode, automatically creating Front conversations from CloudTalk voicemails is simple. Streamline response workflows and ensure no message is missed, scaling your team's efficiency.
What types of tasks can I perform by integrating Front with CloudTalk?
Integrating Front with CloudTalk allows you to perform various tasks, including:
- Automatically creating Front conversations for missed CloudTalk calls.
- Logging CloudTalk call details as notes in Front conversations.
- Triggering CloudTalk callbacks when a Front conversation is assigned.
- Sending SMS messages via CloudTalk from Front conversations.
- Updating Front contact information based on CloudTalk caller ID.
Can I use JavaScript to transform data between Front and CloudTalk?
Yes, with Latenode, you can use JavaScript blocks to transform data for complex, custom Front and CloudTalk workflows, beyond standard integration capabilities.
Are there any limitations to the Front and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Real-time data synchronization depends on the API rate limits of both Front and CloudTalk.
- Complex data transformations may require advanced JavaScript knowledge.
- Historical data migration between Front and CloudTalk might require custom scripting.
