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Automatically analyze CloudTalk call transcripts using Google AI to extract key insights and sentiment. Build advanced logic with JavaScript in Latenode, scaling affordably as call volumes grow with our pay-by-execution pricing.
Connect Google AI and CloudTalk in minutes with Latenode.
Create Google AI to CloudTalk workflow
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Create a New Scenario to Connect Google AI and CloudTalk
In the workspace, click the βCreate New Scenarioβ button.
Add the First Step
Add the first node β a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google AI, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google AI or CloudTalk will be your first step. To do this, click "Choose an app," find Google AI or CloudTalk, and select the appropriate trigger to start the scenario.
Add the Google AI Node
Select the Google AI node from the app selection panel on the right.
Google AI
Configure the Google AI
Click on the Google AI node to configure it. You can modify the Google AI URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the CloudTalk Node
Next, click the plus (+) icon on the Google AI node, select CloudTalk from the list of available apps, and choose the action you need from the list of nodes within CloudTalk.
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CloudTalk
Authenticate CloudTalk
Now, click the CloudTalk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your CloudTalk settings. Authentication allows you to use CloudTalk through Latenode.
Configure the Google AI and CloudTalk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google AI and CloudTalk Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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CloudTalk
Trigger on Webhook
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Google AI
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Google AI, CloudTalk, and any additional nodes, donβt forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking βRun onceβ and triggering an event to check if the Google AI and CloudTalk integration works as expected. Depending on your setup, data should flow between Google AI and CloudTalk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
CloudTalk + Google AI + Salesforce: When a new call is recorded in CloudTalk, the transcript is sent to Google AI to summarize the call and determine sentiment. The summary and sentiment are then logged as a new record in Salesforce.
CloudTalk + Google AI + Slack: When a new call is made in CloudTalk, the transcript is analyzed by Google AI for urgent keywords. If found, a message is sent to a designated Slack channel to alert a supervisor.
About Google AI
Use Google AI in Latenode to add smarts to your workflows. Process text, translate languages, or analyze images automatically. Unlike direct API calls, Latenode lets you combine AI with other apps, add logic, and scale without code. Automate content moderation, sentiment analysis, and more.
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About CloudTalk
Automate CloudTalk call and SMS data within Latenode. Trigger workflows on new calls, messages, or agent status changes. Update CRMs, send alerts, or generate reports automatically. Use Latenode's visual editor and data transformation tools to customize call center automations without complex coding, and scale your workflows efficiently.
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How can I connect my Google AI account to CloudTalk using Latenode?
To connect your Google AI account to CloudTalk on Latenode, follow these steps:
Can I analyze call sentiment using Google AI and CloudTalk?
Yes, you can! Latenode lets you automatically analyze CloudTalk call transcripts with Google AI for sentiment. This helps quickly identify customer satisfaction trends and improve agent performance.
What types of tasks can I perform by integrating Google AI with CloudTalk?
Integrating Google AI with CloudTalk allows you to perform various tasks, including:
Can I use custom prompts with Google AI on Latenode?
Yes! Latenode supports custom prompts for Google AI. Tailor AI responses to specific needs, enhancing accuracy and relevance across all CloudTalk interactions.
Are there any limitations to the Google AI and CloudTalk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: