How to connect Google AI and Freshdesk
Create a New Scenario to Connect Google AI and Freshdesk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google AI, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google AI or Freshdesk will be your first step. To do this, click "Choose an app," find Google AI or Freshdesk, and select the appropriate trigger to start the scenario.

Add the Google AI Node
Select the Google AI node from the app selection panel on the right.

Google AI
Configure the Google AI
Click on the Google AI node to configure it. You can modify the Google AI URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Freshdesk Node
Next, click the plus (+) icon on the Google AI node, select Freshdesk from the list of available apps, and choose the action you need from the list of nodes within Freshdesk.

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Authenticate Freshdesk
Now, click the Freshdesk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Freshdesk settings. Authentication allows you to use Freshdesk through Latenode.
Configure the Google AI and Freshdesk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google AI and Freshdesk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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Trigger on Webhook
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Save and Activate the Scenario
After configuring Google AI, Freshdesk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google AI and Freshdesk integration works as expected. Depending on your setup, data should flow between Google AI and Freshdesk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google AI and Freshdesk
Freshdesk + Google AI + Slack: When a new ticket is created in Freshdesk, Gemini AI summarizes the ticket details. The summary is then sent to a designated Slack channel for the support team to quickly understand the issue.
Freshdesk + Google AI + Google Sheets: When a new ticket is created in Freshdesk, Gemini AI analyzes the sentiment of the ticket description. The ticket ID and sentiment score are then logged in a Google Sheet for reporting and analysis.
Google AI and Freshdesk integration alternatives
About Google AI
Use Google AI in Latenode to add smarts to your workflows. Process text, translate languages, or analyze images automatically. Unlike direct API calls, Latenode lets you combine AI with other apps, add logic, and scale without code. Automate content moderation, sentiment analysis, and more.
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About Freshdesk
Sync Freshdesk tickets with other apps in Latenode to automate support workflows. Update databases, trigger alerts, or generate reports based on ticket status, all without code. Connect Freshdesk to your CRM or marketing tools to close the loop on customer issues. Less manual work, more automation.
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See how Latenode works
FAQ Google AI and Freshdesk
How can I connect my Google AI account to Freshdesk using Latenode?
To connect your Google AI account to Freshdesk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google AI and click on "Connect".
- Authenticate your Google AI and Freshdesk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically analyze ticket sentiment using Google AI?
Yes, you can! Latenode lets you analyze Freshdesk tickets with Google AI for sentiment. Route urgent requests or escalate negative feedback instantly, improving response times and customer satisfaction.
What types of tasks can I perform by integrating Google AI with Freshdesk?
Integrating Google AI with Freshdesk allows you to perform various tasks, including:
- Automatically summarizing lengthy customer support tickets for faster review.
- Generating suggested responses for agents based on the ticket content.
- Classifying tickets by topic using AI to improve routing efficiency.
- Translating customer inquiries into the agent's preferred language.
- Identifying and flagging potentially abusive or negative language.
What Google AI models can I use within Latenode workflows?
Latenode supports many Google AI models, including Gemini, PaLM, and Vertex AI, giving you flexible AI-powered automation options.
Are there any limitations to the Google AI and Freshdesk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Rate limits imposed by Google AI and Freshdesk APIs may affect workflow speed.
- The accuracy of Google AI depends on the quality and clarity of the input data.
- Complex workflows involving large data volumes may require optimization.