How to connect Google Chat and Zoho Desk
Create a New Scenario to Connect Google Chat and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Chat, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Chat or Zoho Desk will be your first step. To do this, click "Choose an app," find Google Chat or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Google Chat Node
Select the Google Chat node from the app selection panel on the right.

Google Chat
Configure the Google Chat
Click on the Google Chat node to configure it. You can modify the Google Chat URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Google Chat node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

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Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Google Chat and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Chat and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

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AI Anthropic Claude 3
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Zoho Desk
Trigger on Webhook
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Google Chat
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Webhook response
Save and Activate the Scenario
After configuring Google Chat, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Chat and Zoho Desk integration works as expected. Depending on your setup, data should flow between Google Chat and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Chat and Zoho Desk
Google Chat + Zoho Desk + Google Calendar: When a new message is posted in Google Chat, search for the corresponding ticket in Zoho Desk. If found, create a follow-up event in Google Calendar.
Zoho Desk + Jira + Google Chat: When a new ticket comment is added to Zoho Desk, create a new issue in Jira. Then, send a message to a Google Chat space to notify the development team.
Google Chat and Zoho Desk integration alternatives
About Google Chat
Use Google Chat in Latenode for automated notifications & alerts. Trigger messages based on events in other apps, like new database entries or payment confirmations. Centralize alerts and status updates across services within a single, scalable Latenode workflow. Add custom logic and AI for smart notifications.
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About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
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See how Latenode works
FAQ Google Chat and Zoho Desk
How can I connect my Google Chat account to Zoho Desk using Latenode?
To connect your Google Chat account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Chat and click on "Connect".
- Authenticate your Google Chat and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I create Zoho Desk tickets from new Google Chat messages?
Yes, you can! Latenode lets you automate ticket creation directly from Google Chat using no-code blocks. Ensure timely support and never miss a critical request from your team or customers.
What types of tasks can I perform by integrating Google Chat with Zoho Desk?
Integrating Google Chat with Zoho Desk allows you to perform various tasks, including:
- Receive Zoho Desk ticket updates directly in specific Google Chat channels.
- Create new Zoho Desk tickets from Google Chat messages.
- Automatically post case updates in Google Chat from Zoho Desk.
- Search for existing Zoho Desk tickets via Google Chat commands.
- Send customized Zoho Desk reports to Google Chat on a schedule.
How do I trigger workflows from new Google Chat messages in Latenode?
Use the "New Message" trigger in Latenode. Configure it to watch specific channels, then use the message data to automate tasks in Zoho Desk.
Are there any limitations to the Google Chat and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex formatting in Google Chat messages might not transfer perfectly to Zoho Desk.
- Rate limits apply to both Google Chat and Zoho Desk APIs, affecting high-volume workflows.
- Attachment size limits may exist when transferring files between the two platforms.