Google Dialogflow ES and Userback Integration

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Automatically send user feedback from Userback to Google Dialogflow ES for immediate AI-powered analysis and response. Latenode's visual editor and affordable execution-based pricing make this advanced automation accessible to any team.

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Google Dialogflow ES

Userback

Step 1: Choose a Trigger

Step 2: Choose an Action

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How to connect Google Dialogflow ES and Userback

Create a New Scenario to Connect Google Dialogflow ES and Userback

In the workspace, click the “Create New Scenario” button.

Add the First Step

Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Dialogflow ES, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Dialogflow ES or Userback will be your first step. To do this, click "Choose an app," find Google Dialogflow ES or Userback, and select the appropriate trigger to start the scenario.

Add the Google Dialogflow ES Node

Select the Google Dialogflow ES node from the app selection panel on the right.

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Google Dialogflow ES

Configure the Google Dialogflow ES

Click on the Google Dialogflow ES node to configure it. You can modify the Google Dialogflow ES URL and choose between DEV and PROD versions. You can also copy it for use in further automations.

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Connect Google Dialogflow ES

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Run node once

Add the Userback Node

Next, click the plus (+) icon on the Google Dialogflow ES node, select Userback from the list of available apps, and choose the action you need from the list of nodes within Userback.

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Authenticate Userback

Now, click the Userback node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Userback settings. Authentication allows you to use Userback through Latenode.

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Configure the Google Dialogflow ES and Userback Nodes

Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.

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Userback Oauth 2.0

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Run node once

Set Up the Google Dialogflow ES and Userback Integration

Use various Latenode nodes to transform data and enhance your integration:

  • Branching: Create multiple branches within the scenario to handle complex logic.
  • Merging: Combine different node branches into one, passing data through it.
  • Plug n Play Nodes: Use nodes that don’t require account credentials.
  • Ask AI: Use the GPT-powered option to add AI capabilities to any node.
  • Wait: Set waiting times, either for intervals or until specific dates.
  • Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
  • Iteration: Process arrays of data when needed.
  • Code: Write custom code or ask our AI assistant to do it for you.
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Save and Activate the Scenario

After configuring Google Dialogflow ES, Userback, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.

Test the Scenario

Run the scenario by clicking “Run once” and triggering an event to check if the Google Dialogflow ES and Userback integration works as expected. Depending on your setup, data should flow between Google Dialogflow ES and Userback (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.

Most powerful ways to connect Google Dialogflow ES and Userback

Userback + Google Dialogflow ES + Slack: When new feedback is submitted in Userback, Dialogflow analyzes the feedback text for sentiment and keywords. If positive, send feedback details to a dedicated Slack channel for positive reviews.

Userback + Google Dialogflow ES + Zendesk: When new feedback is created in Userback, Dialogflow analyzes the text to determine if it indicates a support escalation is needed. If escalation is suggested, create a new ticket in Zendesk with the feedback details.

Google Dialogflow ES and Userback integration alternatives

About Google Dialogflow ES

Use Google Dialogflow ES in Latenode to build smart chatbots and automate customer service tasks. Connect Dialogflow to your databases, CRMs, or other apps for personalized responses. Create visual workflows that handle complex conversations without code, adding custom logic with JavaScript where needed. Scale your AI-powered interactions using Latenode's flexible automation platform.

About Userback

Use Userback in Latenode to automate feedback loops. Collect user feedback, then trigger actions based on sentiment or keywords. Route bug reports, feature requests, and support queries directly into your workflows. Close the loop faster and with greater accuracy than standalone solutions.

See how Latenode works

FAQ Google Dialogflow ES and Userback

How can I connect my Google Dialogflow ES account to Userback using Latenode?

To connect your Google Dialogflow ES account to Userback on Latenode, follow these steps:

  • Sign in to your Latenode account.
  • Navigate to the integrations section.
  • Select Google Dialogflow ES and click on "Connect".
  • Authenticate your Google Dialogflow ES and Userback accounts by providing the necessary permissions.
  • Once connected, you can create workflows using both apps.

Can I automatically create Userback feedback tickets from Dialogflow intents?

Yes, you can! Latenode's visual editor makes it simple to trigger Userback ticket creation when specific intents are matched in Google Dialogflow ES, ensuring prompt attention to user issues.

What types of tasks can I perform by integrating Google Dialogflow ES with Userback?

Integrating Google Dialogflow ES with Userback allows you to perform various tasks, including:

  • Automatically creating feedback tickets based on user conversations.
  • Tagging Userback feedback with intent data from Google Dialogflow ES.
  • Triggering personalized follow-ups in Userback based on conversation topics.
  • Analyzing feedback trends correlated with Google Dialogflow ES intent volume.
  • Sending surveys via Userback after specific interactions in Dialogflow.

How secure is Google Dialogflow ES data within Latenode workflows?

Latenode employs robust security measures, including encryption and access controls, to protect your Google Dialogflow ES and Userback data at all times.

Are there any limitations to the Google Dialogflow ES and Userback integration on Latenode?

While the integration is powerful, there are certain limitations to be aware of:

  • Complex Google Dialogflow ES intent structures may require custom JavaScript.
  • Userback's API rate limits apply to the number of feedback items created.
  • Integration performance depends on the complexity of the automation workflows.

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