How to connect Google Dialogflow ES and Zoho Desk
Create a New Scenario to Connect Google Dialogflow ES and Zoho Desk
In the workspace, click the “Create New Scenario” button.

Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Google Dialogflow ES, triggered by another scenario, or executed manually (for testing purposes). In most cases, Google Dialogflow ES or Zoho Desk will be your first step. To do this, click "Choose an app," find Google Dialogflow ES or Zoho Desk, and select the appropriate trigger to start the scenario.

Add the Google Dialogflow ES Node
Select the Google Dialogflow ES node from the app selection panel on the right.

Google Dialogflow ES
Configure the Google Dialogflow ES
Click on the Google Dialogflow ES node to configure it. You can modify the Google Dialogflow ES URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Zoho Desk Node
Next, click the plus (+) icon on the Google Dialogflow ES node, select Zoho Desk from the list of available apps, and choose the action you need from the list of nodes within Zoho Desk.

Google Dialogflow ES
⚙
Zoho Desk
Authenticate Zoho Desk
Now, click the Zoho Desk node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Zoho Desk settings. Authentication allows you to use Zoho Desk through Latenode.
Configure the Google Dialogflow ES and Zoho Desk Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Google Dialogflow ES and Zoho Desk Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.

JavaScript
⚙
AI Anthropic Claude 3
⚙
Zoho Desk
Trigger on Webhook
⚙
Google Dialogflow ES
⚙
⚙
Iterator
⚙
Webhook response
Save and Activate the Scenario
After configuring Google Dialogflow ES, Zoho Desk, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Google Dialogflow ES and Zoho Desk integration works as expected. Depending on your setup, data should flow between Google Dialogflow ES and Zoho Desk (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Google Dialogflow ES and Zoho Desk
Google Dialogflow ES + Zoho Desk + Slack: When Dialogflow ES detects an intent, a ticket is created in Zoho Desk. Slack then notifies the support team about the new ticket.
Zoho Desk + Google Dialogflow ES + Google Sheets: When a Zoho Desk ticket is resolved, the sentiment of the ticket comments is analyzed using Dialogflow ES, and the sentiment score is logged in Google Sheets.
Google Dialogflow ES and Zoho Desk integration alternatives
About Google Dialogflow ES
Use Google Dialogflow ES in Latenode to build smart chatbots and automate customer service tasks. Connect Dialogflow to your databases, CRMs, or other apps for personalized responses. Create visual workflows that handle complex conversations without code, adding custom logic with JavaScript where needed. Scale your AI-powered interactions using Latenode's flexible automation platform.
Similar apps
Related categories
About Zoho Desk
Integrate Zoho Desk with Latenode to automate support workflows. Automatically create tickets from specific events, update customer data across systems, or trigger custom actions based on ticket status. Use Latenode's visual editor and no-code tools to streamline processes and improve response times, scaling your support operations without code.
Similar apps
Related categories
See how Latenode works
FAQ Google Dialogflow ES and Zoho Desk
How can I connect my Google Dialogflow ES account to Zoho Desk using Latenode?
To connect your Google Dialogflow ES account to Zoho Desk on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Google Dialogflow ES and click on "Connect".
- Authenticate your Google Dialogflow ES and Zoho Desk accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically create Zoho Desk tickets from Dialogflow intents?
Yes, you can! Latenode allows you to trigger ticket creation based on intent recognition. This ensures every query gets a ticket, improving response times and agent efficiency.
What types of tasks can I perform by integrating Google Dialogflow ES with Zoho Desk?
Integrating Google Dialogflow ES with Zoho Desk allows you to perform various tasks, including:
- Automatically create tickets from unanswered Dialogflow queries.
- Update ticket status based on Dialogflow conversation outcomes.
- Log conversation transcripts to Zoho Desk tickets for context.
- Trigger Dialogflow intents when a new Zoho Desk ticket is created.
- Send Zoho Desk solutions via Dialogflow as automated responses.
How does Latenode handle Google Dialogflow ES authentication?
Latenode uses secure OAuth for Google Dialogflow ES, ensuring safe access and easy management of your agent connections.
Are there any limitations to the Google Dialogflow ES and Zoho Desk integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Dialogflow agent setups may require advanced workflow design.
- Zoho Desk API rate limits might affect high-volume workflows.
- Custom entity extraction in Dialogflow needs careful implementation.