.svg){kind=icon}
How to connect Help Scout and Figma
Create a New Scenario to Connect Help Scout and Figma
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Help Scout, triggered by another scenario, or executed manually (for testing purposes). In most cases, Help Scout or Figma will be your first step. To do this, click "Choose an app," find Help Scout or Figma, and select the appropriate trigger to start the scenario.
Add the Help Scout Node
Select the Help Scout node from the app selection panel on the right.
+
1
Help Scout
Configure the Help Scout
Click on the Help Scout node to configure it. You can modify the Help Scout URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the Figma Node
Next, click the plus (+) icon on the Help Scout node, select Figma from the list of available apps, and choose the action you need from the list of nodes within Figma.
1
Help Scout
⚙
+
2
Figma
Authenticate Figma
Now, click the Figma node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your Figma settings. Authentication allows you to use Figma through Latenode.
Configure the Help Scout and Figma Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Help Scout and Figma Integration
Use various Latenode nodes to transform data and enhance your integration:
- Branching: Create multiple branches within the scenario to handle complex logic.
- Merging: Combine different node branches into one, passing data through it.
- Plug n Play Nodes: Use nodes that don’t require account credentials.
- Ask AI: Use the GPT-powered option to add AI capabilities to any node.
- Wait: Set waiting times, either for intervals or until specific dates.
- Sub-scenarios (Nodules): Create sub-scenarios that are encapsulated in a single node.
- Iteration: Process arrays of data when needed.
- Code: Write custom code or ask our AI assistant to do it for you.
5
JavaScript
⚙
6
AI Anthropic Claude 3
⚙
+
7
Figma
1
Trigger on Webhook
⚙
2
Help Scout
⚙
⚙
3
Iterator
⚙
+
4
Webhook response
Save and Activate the Scenario
After configuring Help Scout, Figma, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Help Scout and Figma integration works as expected. Depending on your setup, data should flow between Help Scout and Figma (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Most powerful ways to connect Help Scout and Figma
Help Scout + Slack + Figma: When a new Help Scout conversation is created, specifically tagged for UI issues, a message is sent to a dedicated Slack channel. This message includes a link to a Figma file to provide the design team with a clear design brief.
Figma + Help Scout + Jira: When a new comment is posted in Figma, a Help Scout ticket is created to track design feedback. A corresponding Jira issue is created and linked in the Help Scout ticket for the development team to track and resolve the issue.
Help Scout and Figma integration alternatives
About Help Scout
Automate Help Scout within Latenode to streamline support workflows. Automatically escalate urgent tickets, update customer profiles, and trigger proactive outreach based on support interactions. Centralize Help Scout data with other systems in visual workflows. Use AI and scripting for advanced routing or analysis.
Related categories
About Figma
Automate design workflows by connecting Figma to Latenode. Extract design assets, update text layers based on database values, or trigger notifications on component changes. Scale design operations by automating repetitive tasks and integrating them into broader business processes using Latenode's visual editor and code customization options.
Related categories
See how Latenode works
.svg)
.png)
FAQ Help Scout and Figma
How can I connect my Help Scout account to Figma using Latenode?
To connect your Help Scout account to Figma on Latenode, follow these steps:
- Sign in to your Latenode account.
- Navigate to the integrations section.
- Select Help Scout and click on "Connect".
- Authenticate your Help Scout and Figma accounts by providing the necessary permissions.
- Once connected, you can create workflows using both apps.
Can I automatically update Figma designs based on Help Scout feedback?
Yes, you can! Latenode's advanced logic lets you trigger Figma updates when specific feedback arrives in Help Scout, ensuring design revisions are directly tied to customer input.
What types of tasks can I perform by integrating Help Scout with Figma?
Integrating Help Scout with Figma allows you to perform various tasks, including:
- Automatically creating Figma design tasks from Help Scout conversations.
- Adding customer feedback from Help Scout to Figma design comments.
- Updating Figma design statuses based on Help Scout ticket resolution.
- Generating reports on design changes linked to Help Scout tickets.
- Triggering notifications in Help Scout when Figma designs are updated.
HowsecureismyHelpScoutdataconnectedthroughLatenode?
Latenodeemploysindustry-standardsecurityprotocolstoensureyourdataisprotected,includingencryptionandsecureauthenticationmethods.
Are there any limitations to the Help Scout and Figma integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of:
- Complex Figma components may require custom JavaScript for full integration.
- Real-time updates between Help Scout and Figma are subject to API rate limits.
- Initial setup requires familiarity with both Help Scout and Figma APIs.
