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Automatically summarize Intercom conversations using AI Agent. With Latenode, build advanced, low-code AI workflows to categorize requests, extract key insights, and create custom reports, scaling affordably with per-execution pricing.
Connect Intercom and AI Agent in minutes with Latenode.
Create Intercom to AI Agent workflow
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Intercom
AI Agent
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Create a New Scenario to Connect Intercom and AI Agent
In the workspace, click the “Create New Scenario” button.
Add the First Step
Add the first node – a trigger that will initiate the scenario when it receives the required event. Triggers can be scheduled, called by a Intercom, triggered by another scenario, or executed manually (for testing purposes). In most cases, Intercom or AI Agent will be your first step. To do this, click "Choose an app," find Intercom or AI Agent, and select the appropriate trigger to start the scenario.
Add the Intercom Node
Select the Intercom node from the app selection panel on the right.
Intercom
Configure the Intercom
Click on the Intercom node to configure it. You can modify the Intercom URL and choose between DEV and PROD versions. You can also copy it for use in further automations.
Add the AI Agent Node
Next, click the plus (+) icon on the Intercom node, select AI Agent from the list of available apps, and choose the action you need from the list of nodes within AI Agent.
Intercom
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AI Agent
Authenticate AI Agent
Now, click the AI Agent node and select the connection option. This can be an OAuth2 connection or an API key, which you can obtain in your AI Agent settings. Authentication allows you to use AI Agent through Latenode.
Configure the Intercom and AI Agent Nodes
Next, configure the nodes by filling in the required parameters according to your logic. Fields marked with a red asterisk (*) are mandatory.
Set Up the Intercom and AI Agent Integration
Use various Latenode nodes to transform data and enhance your integration:
JavaScript
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AI Anthropic Claude 3
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AI Agent
Trigger on Webhook
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Intercom
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Iterator
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Webhook response
Save and Activate the Scenario
After configuring Intercom, AI Agent, and any additional nodes, don’t forget to save the scenario and click "Deploy." Activating the scenario ensures it will run automatically whenever the trigger node receives input or a condition is met. By default, all newly created scenarios are deactivated.
Test the Scenario
Run the scenario by clicking “Run once” and triggering an event to check if the Intercom and AI Agent integration works as expected. Depending on your setup, data should flow between Intercom and AI Agent (or vice versa). Easily troubleshoot the scenario by reviewing the execution history to identify and fix any issues.
Intercom + AI Agent + Slack: When a new conversation starts in Intercom, an AI Agent summarizes the conversation. The summary is then posted to a dedicated Slack channel for quick review by support staff.
Intercom + AI Agent + Google Sheets: When a new reply is added to an Intercom conversation, the AI Agent generates a response. The AI Agent's response, along with the Intercom conversation ID, is logged into a Google Sheet for analysis and quality control.
About Intercom
Integrate Intercom with Latenode to automate customer support and engagement. Trigger workflows based on Intercom events to update CRMs, send personalized emails, or escalate issues. Latenode’s visual editor and flexible logic let you build custom support automation that adapts to your business needs, without complex coding or per-step fees.
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About AI Agent
Use AI Agent in Latenode to automate content creation, data analysis, or customer support. Configure agents with prompts, then integrate them into workflows. Unlike standalone solutions, Latenode lets you connect AI to any app, scale automatically, and customize with code where needed.
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How can I connect my Intercom account to AI Agent using Latenode?
To connect your Intercom account to AI Agent on Latenode, follow these steps:
Can I automatically summarize Intercom conversations with AI Agent?
Yes, you can! Latenode allows seamless data transfer between Intercom and AI Agent, enabling automated summaries and efficient support workflows. Use AI to understand customer needs faster.
What types of tasks can I perform by integrating Intercom with AI Agent?
Integrating Intercom with AI Agent allows you to perform various tasks, including:
How does Latenode enhance Intercom’s automation capabilities?
Latenode unlocks advanced Intercom workflows via AI, JavaScript, and custom logic. Easily automate tasks and scale your customer support with precision.
Are there any limitations to the Intercom and AI Agent integration on Latenode?
While the integration is powerful, there are certain limitations to be aware of: